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Microsoft Customer Success Account Manager Jobs

Saia

Customer Success Account Manager

Johns Creek, GA · On-site

... accounts to ensure customer satisfaction, issue resolution, and consistent communication. Manages ... Proficiency in Microsoft Office. Benefits At Saia, your success is our success! That's why we work ...

SAIA

Customer Success Account Manager

Johns Creek, GA · On-site

... accounts to ensure customer satisfaction, issue resolution, and consistent communication. Manages ... Proficiency in Microsoft Office. Benefits At Saia, your success is our success! That's why we work ...

TTEC

As a German-English Customer Success Account Manager working onsite in Athens, Greece youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team ...

TTEC

As a Italian-English Customer Success Account Manager working onsite in Athens, Greece youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team ...

Five9

OR

Along with retaining these customers, the CSM is tightly aligned with both the Technical Account ... Proven experience in customer success, account management, or a related role * Excellent ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

This role is ideal for a relationship-focused leader who enjoys balancing strategic account ... Proficiency with ERP systems and Microsoft Office applications * Experience with manufacturing ...

Luminance

Customer Success Manager

New York, NY

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and ...

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Microsoft Customer Success Account Manager information

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$29.5K

$65.8K

$106K

How much do microsoft customer success account manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for microsoft customer success account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Microsoft Customer Success Account Manager vs Customer Success Manager?

AspectMicrosoft Customer Success Account ManagerCustomer Success Manager
CredentialsRelevant certifications (e.g., Microsoft certifications), experience with Microsoft productsVaries; often requires customer service or account management experience, certifications optional
Work EnvironmentTech-focused, enterprise software environment, often in tech companies or service providersCustomer-centric, across various industries, including SaaS, tech, and services
Employer & IndustryPrimarily in technology and software companies, especially MicrosoftAcross multiple industries, including tech, SaaS, and consulting firms

The Microsoft Customer Success Account Manager specializes in managing relationships with Microsoft clients, focusing on Microsoft products and solutions. A Customer Success Manager has a broader role across industries, emphasizing customer retention and satisfaction. While both roles require strong communication skills, the Microsoft role emphasizes technical knowledge of Microsoft solutions, whereas the general CSM role is more customer service-oriented across various sectors.

Is CSAM at Microsoft a good job?

A Microsoft Customer Success Account Manager (CSAM) role is generally considered a stable and well-compensated position within the tech industry, involving client relationship management, technical knowledge, and collaboration with sales and support teams. It offers opportunities for skill development in cloud services, customer engagement, and certifications like Microsoft Certified: Azure Solutions Architect. Job satisfaction depends on individual preferences for client interaction, technical work, and company culture.

What does a customer success account manager do at Microsoft?

A Customer Success Account Manager at Microsoft is responsible for building strong relationships with customers, understanding their business needs, and ensuring they successfully adopt and utilize Microsoft products and services. They act as a trusted advisor, providing guidance, support, and training to maximize customer satisfaction and retention, often using tools like Microsoft 365 and Azure. The role requires strong communication skills, technical knowledge, and the ability to coordinate cross-functional teams to deliver tailored solutions.

How much does a customer success manager make at Microsoft?

A Microsoft Customer Success Account Manager typically earns between $80,000 and $130,000 annually, depending on experience, location, and level. Compensation may also include bonuses and benefits, with some roles requiring certifications in cloud technologies or customer management tools.

Is IT hard to get hired at Microsoft?

Getting hired as a Microsoft Customer Success Account Manager can be competitive, requiring relevant experience in customer relationship management, technical knowledge of Microsoft products, and strong communication skills. The hiring process typically involves multiple interviews, technical assessments, and demonstrating problem-solving abilities. Candidates often benefit from certifications such as Microsoft Certified: Customer Success Manager or related technical credentials.
Infographic showing various Microsoft Customer Success Account Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Customer Success Account Manager

Customer Success Account Manager

Saia

Johns Creek, GA • On-site

Full-time

Posted 12 days ago

Job description

Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Serves as the primary liaison between National Account Executives and key national accounts to ensure customer satisfaction, issue resolution, and consistent communication. Manages contracts, identifies growth opportunities, and supports new service implementations and special projects.
Major Tasks and Responsibilities
  • Serves as the day-to-day point of contact for assigned national accounts and maintains strong customer relationships through consistent and professional communication.
  • Supports National Account Executives with quarterly business reviews, customer recaps, and presentations.
  • Monitors daily shipment activity and service performance and coordinates with operational partners to address trends, exceptions, and risks.
  • Provides regular performance summaries to customers and internal stakeholders and reports service results, opportunities for improvement, and follow-up actions.
  • Manages customer contracts, renewals, and pricing updates by tracking expiration dates, preparing documentation, and ensuring agreements remain current and accurate.
  • Coordinates new service implementations, technology rollouts, account transitions, and special projects by aligning customers with National Account Executives and internal implementation teams.
  • Handles customer inquiries and service escalations with timely investigation, clear communication, and documented resolution recommendations.
  • Analyzes performance data to identify actionable insights that improve service quality, operational efficiency, and overall customer satisfaction.

Qualifications
  • Bachelor's degree in business or a related field.
  • 2+ years of transportation, sales, or customer service experience.
  • Proficiency in Microsoft Office.

Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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