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Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Role Overview
You will lead the global operational health of two technology domains under a unified operating model. This includes case management, escalation governance, TSE (Technical Support Engineer) utilization, training and certification, supplier engagement, and field collaboration.
You'll directly manage the TSE bench in the U.S. and Europe, while partnering closely with Asia TSM and the broader global TSE workforce. This role reports to the Director of PSO Operational Excellence and works cross-functionally with Product Management, Engineering, field teams, and customers.
What You'll Do

• Own L1-L4 escalation governance for CPG handlers and server platforms across regions (direct ownership in U.S./EU; partnership in Asia)
• Drive TSE utilization and improve Field Service Engineer self-sufficiency
• Co-manage supplier relationships across key handler vendors (e.g., Rorze, Yaskawa, Kawasaki, Sinfonia, TDK, KRI, Asyst Brooks)
• Lead global TSE hiring, certification programs, and knowledge-sharing practices
• Scale team impact through modern service technologies (e.g., AI-assisted troubleshooting, log analysis, knowledge tools)
• Invest in team development-build trust, grow careers, and protect bandwidth
• Engage with senior executives (VP/EVP/President) and Tier-1 customer leadership
• Travel ~25-30%

What You Bring

• 6+ years in semiconductor capital equipment service operations, including 3+ years leading multi-region technical teams
• Proven experience managing L1-L4 escalation models for Tier-1 customers (e.g., TSMC, Intel, Samsung, Micron)
• Strong track record using technology (including AI) to scale team productivity without increasing headcount
• Experience hiring, developing, and certifying distributed technical teams
• Ability to communicate effectively with senior executives

Preferred Qualifications

• Experience with CPG, handlers, loadports, or Server products. (KLA or Tier-1 suppliers)
• Familiarity with product development lifecycle and Engineering-to-Service handoffs
• Experience presenting strategy and performance at VP+ levels
• Data skills (Snowflake, Power BI, or similar) and ability to partner with data science teams
• Multilingual (Mandarin, Korean, or Japanese)

Minimum Qualifications

• Bachelor's degree in Engineering (or equivalent experience); MS or MBA preferred.

Base Pay Range: $103,200.00 - $175,400.00 Annually
Primary Location: USA-AZ-Phoenix-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.