Mezzo Jobs (NOW HIRING)

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis' top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you'll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day-and now, we have an exciting opportunity for a Restaurant Supervisor to join us. In this role, you'll partner with the Food & Beverage Manager to lead the Mezzo Mezzo operations, ensuring seamless service and exceptional guest experiences.

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota's first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

What will you be doing?

• Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.

• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.

• Establish and maintain effective associate relations.

• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

• Maintain house bank.

• Utilize POS computer to accurately charge customers and revenue reports. Input and retrieve data and change computer procedures using complex series of key punches to program system.

• Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas.

• Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.

• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

What do you bring to the role?

•  Knowledge of Food & Beverage operations and preparation techniques. 

• Knowledge of Beverage operations and understanding wine varieties, labels and vintages.

• Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. 

• Ability to work entire shift standing and moving about in restaurants and kitchen areas.

• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.

• High school diploma required.

• Position requires 1 year-previous Food & Beverage and supervisory experience, fine dining/steakhouse atmosphere preferred.

• Additional language ability preferred.

• Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• "Two for one" movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another 
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Salary Range: $24.00-$26.00/HR

The Lofton Hotel is an equal opportunity employer.