Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Compensation / Job Specifics
- This position is posted at $21 - $24/hr
- This position is in-person in Laurel Maryland
- This work days for this position are Tuesday - Saturday
- Tuesday - Friday : 8:00AM - 5:00PM
- Saturday : 7:00AM - 1:00PM
- Training hours are Monday - Friday, 9:00AM - 5:00PM (3-4 weeks)
Job Summary:
The Coordinator III is responsible for completing billing, invoicing, shipment verification, and audit functions to ensure all sales orders are accurate and ready for financial processing. This role reviews documentation for completeness, identifies missing or incorrect information, and communicates findings to drivers, sales, and internal teams. The Coordinator III supports departmental consistency by assisting with cross training and day-to-day guidance for Coordinators I and II when questions arise or clarification is needed. While not a primary phone handling role, the Coordinator III provides customer support during high call volume when overflow assistance is required.
Essential Duties:
โข Complete billing, invoicing, and shipment verification within timed guidelines with a high degree of accuracy
โข Perform audits of sales orders to confirm documentation completeness
โข Communicate audit findings to sales, drivers, and internal partners
โข Resolve discrepancies by obtaining missing notes, photos, or required details
โข Ensure proper documentation is prepared for financial processing
โข Support customer inquiries during call overflow to assist Coordinator I
โข Respond to questions regarding billing or order status when needed
โข Assist in reinforcing training and workflow expectations for Coordinators I and II
โข Cross- train on additional departmental functions to support operational consistency
โข Maintain accurate records for billing, audits and operational reporting
โข Generate and analyze operational reports to ensure the accuracy of invoiced sales orders.
โข Collaborate with internal teams to correct errors and close outstanding issues
โข Maintain confidentiality and professionalism
โข Any other duties as assigned
Qualifications:
โข Experience is auditing, administrative support or service operations preferred
โข High attention to detail and strong accuracy in documentation
โข Ability to communicate findings clearly with drivers, sales, and internal teams
โข Strong organizational skills and ability to manage multiple tasks
โข Professional written and verbal communication
โข Proficient in Microsoft Office with a strong emphasis on Excel for reporting and data tracking.
Physical Requirements:
โข Ability to sit at a computer for extended periods of time
โข Ability to speak on the phone for long durations
โข Ability to lift up to thirty pounds if needed for filing materials.
Work Environment:
โข Office Setting
โข Fast-paced Service Department
โข Regular interactions with technicians, dispatchers, parts coordinators, and leadership.
Compensation: $21.00 - $24.00 per hour
Bray & Scarff is the largest local, independent appliance dealer in the greater D.C. metro region. We've served the market since 1930 and have grown to 16 locations in Maryland and Virginia. Bray & Scarff is the top destination for premium appliances and remodeling.
If you're looking to advance your career with a world-class team, apply today.