Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
As P4 Manager you will be leading and incorporating fleet & spare part health metrics, early warning signals, while aligning with industry standards for spares posturing to maintain fleet readiness.
As P4 Manager you will be leading and incorporating fleet & spare part health metrics, early warning signals, while aligning with industry standards for spares posturing to maintain fleet readiness.
As P4 Manager you will be leading and incorporating fleet & spare part health metrics, early warning signals, while aligning with industry standards for spares posturing to maintain fleet readiness.
As P4 Manager you will be leading and incorporating fleet & spare part health metrics, early warning signals, while aligning with industry standards for spares posturing to maintain fleet readiness.
Data & Metrics Analyst
Manhattan, NY · On-site
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Data & Metrics Analyst
Manhattan, NY · On-site
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Senior Metrics Management Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior Metrics ...
Quick apply
Senior Metrics Management Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior Metrics ...
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Data & Metrics Analyst
Manhattan, NY · On-site
$80K - $90K/yr
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Data & Metrics Analyst
Manhattan, NY · On-site
$80K - $90K/yr
Reporting to the Data & Metrics Manager, the Data & Metrics Analyst will be responsible for ... supporting the development of the NYCCFB's impact measurement framework, ensuring that strategic ...
Metrics Designer
Chandler, AZ · On-site
... build and manage relationships with multiple stakeholders at various levels (e.g, management ... Experience presenting metrics to leaders * Experience creating metrics dashboards and reports
Metrics Designer
Chandler, AZ · On-site
... build and manage relationships with multiple stakeholders at various levels (e.g, management ... Experience presenting metrics to leaders * Experience creating metrics dashboards and reports
$128K - $174K/yr
... management role * Deep expertise in SaaS/Subscription revenue metrics including ARR, NRR, GRR, bookings, churn, upsell/cross-sell, and cohort analysis * Proven ability to build and lead high ...
$128K - $174K/yr
... management role * Deep expertise in SaaS/Subscription revenue metrics including ARR, NRR, GRR, bookings, churn, upsell/cross-sell, and cohort analysis * Proven ability to build and lead high ...
Senior Program Manager, Workforce Development
Albany, NY · Hybrid
$75K - $80K/yr
Coordinate with the Data and Metrics Manager to set reporting requirements for grantee agreements. Monitor grantee compliance with data collection and reporting requirements, tracking key metrics ...
Senior Program Manager, Workforce Development
Albany, NY · Hybrid
$75K - $80K/yr
Coordinate with the Data and Metrics Manager to set reporting requirements for grantee agreements. Monitor grantee compliance with data collection and reporting requirements, tracking key metrics ...
Senior Program Manager, Workforce Development
Albany, NY · On-site
$75K - $80K/yr
Coordinate with the Data and Metrics Manager to set reporting requirements for grantee agreements. * Monitor grantee compliance with data collection and reporting requirements, tracking key metrics ...
Quick apply
Senior Program Manager, Workforce Development
Albany, NY · On-site
$75K - $80K/yr
Coordinate with the Data and Metrics Manager to set reporting requirements for grantee agreements. * Monitor grantee compliance with data collection and reporting requirements, tracking key metrics ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
This includes management and oversight of the QIM performance dashboards, work plan progress. and forecasting; elevate performance risks and mitigation plans for metrics not meeting improvement ...
Metrics Analyst
Washington, DC · On-site
MDAEdge is seeking a Metrics Analyst to engage senior Navy leaders by leveraging shipboard ... managers and specialists in making informed ships maintenance and logistics decisions. • ...
Metrics Analyst
Washington, DC · On-site
MDAEdge is seeking a Metrics Analyst to engage senior Navy leaders by leveraging shipboard ... managers and specialists in making informed ships maintenance and logistics decisions. • ...
Metrics Business Analyst
Mayport, FL · On-site
$75K - $85K/yr
The Metrics Business Analyst will support data collection, interpretive metrics, process ... Three (3) years of specific experience in business management and analysis, including experience ...
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Metrics Business Analyst
Mayport, FL · On-site
$75K - $85K/yr
The Metrics Business Analyst will support data collection, interpretive metrics, process ... Three (3) years of specific experience in business management and analysis, including experience ...
As Metrics Data Specialist you will be responsible for defining, managing, and advancing the measurement strategy for the AI Enablement department. This role provides the data foundation that allows ...
As Metrics Data Specialist you will be responsible for defining, managing, and advancing the measurement strategy for the AI Enablement department. This role provides the data foundation that allows ...
Metrics Manager information
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Full-time
Re-posted 15 hours ago
Stellantis rating
7.5
Based on 130 frontline employees who took The Breakroom Quiz
14th of 44 rated automakers
Job description
Customer Experience Dealer Performance Metrics Manager
The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer Care, Connected Services/Software Org and Sales channels/stakeholders to collaborate, develop and communicate key customer experience initiatives across Stellantis. The Customer Experience Dealer Performance Metrics Manager serves as the individual driving collaboration with internal stakeholder/stakeholder teams for the overall ideation, development, and production of CX related initiatives. Additional responsibilities will include:
Basic Qualifications:
The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer Care, Connected Services/Software Org and Sales channels/stakeholders to collaborate, develop and communicate key customer experience initiatives across Stellantis. The Customer Experience Dealer Performance Metrics Manager serves as the individual driving collaboration with internal stakeholder/stakeholder teams for the overall ideation, development, and production of CX related initiatives. Additional responsibilities will include:
- CX System Harmonization: Oversee the integration of various CX systems such as Survey Dashboard, Text analytics, Incentive Dashboards, etc. Develop a data strategy, including integration with Palantir, to improve analytic tools and identify emerging customer concerns in the field and internal improvement needs.
- Strategic Alliances and CX Liaison: Build strategic alliances with Mopar sales, TSO, Customer Care, and Sales organizations. Serve as the CX liaison for Mopar, TSO, Customer Care, Quality and Connected Services, Software organizations. Ensure cross-communication of annual strategic goals and priorities to facilitate cross-functional integration. Provide syndicated and in-market situation intelligence, CX needs/requirements, implemented solutions, and other relevant network realities throughout the calendar year. Continuous Learning: Engage in continuous learning and stay updated on CX trends, technologies, and professional CX automotive/non-automotive networking.
- Field Operations and Incentives Management: Manage and communicate CX department expectations with Commercial Field Teams. Lead communication and facilitation of incentive program process, and incentive payments. Manage communication channel between HQ CX and Dealership Personnel
- Research, Development, and Data Analysis: Analyze data flows, utilizing tools like Qlik, PowerBI, and Palantir to identify trends and develop next-generation control algorithms. Develop scalable machine learning solutions to address automotive challenges and enhance value across the automotive value chain. Apply advanced visualization techniques to communicate data insights clearly to both technical and non-technical audiences. Monitor key Sales and After Sales performance metrics and J.D. Power performance gaps, driving action with critical stakeholders.
- Customer Journey Insights: Analyze customer journey insights to determine CX, Mopar, TSO, Customer Care, Connected Services, Software, and key internal and external process steps, interactions, and resources needed to strengthen the customer experience in key channels.
- Support Annual Goals: Support Mopar, TSO, Customer Care, and Sales' annual department goals and objectives.
- Performance Institute Collaboration: Collaborate with the Performance Institute's CX Training Brand Manager to ensure annual CX goals and messaging are incorporated throughout the Performance Institute Sales and After Sales curricula, processes, and technologies.
- Stakeholder Communication: Interface with all stakeholders and levels of the organization as required to communicate CX objectives and manage projects to completion.
- Budget and Quality Management: Ensure support and development services are within budget and meet quality criteria and business needs.
- Field Visits: Visit Stellantis dealerships and assembly plants as necessary to identify opportunities/gaps, gather intel, etc.
- Workshop Participation: Attend CX Sales and After Sales related workshops to collaborate with stakeholders
Basic Qualifications:
- Bachelor's degree
- 7+ years of relevant related experience
- Interface with all stakeholders and levels of the organization as required to communicate Customer Experience objectives and manage projects to completion
- Business Center Tracking and Ranking Performance
- Area Manager Training initiatives
- CX Daily Support
- Expertise in CX data
- Support Dealership and internal communications
- Lead coordination, communication, and execution in assigned Business Centers
- Support Sales/Aftersales annual departmental goals and objectives
- Support the development and implementation of annual certification plans
- Support the tracking and analysis of training activities through the development of reporting and certification dashboards
- Attend all required /ongoing CX meetings
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