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Merieux Jobs (NOW HIRING)

Merieux NutriSciences

Remote Auditor

Remote Auditor Remote Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global ...

Merieux NutriSciences

Bakery Quality Analyst

Miami, FL · On-site

Bakery Quality Analyst Miami Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our ...

Merieux NutriSciences

Courier

Allentown, PA · On-site

$15/hr

Courier Allentown Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network ...

Merieux NutriSciences

Chemist 2*

Crete, IL · On-site

$22 - $24/hr

Chemist 2* Crete Analytical Laboratory Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable.

Merieux NutriSciences

Laboratory Assistant

Crete, IL · On-site

$16.50/hr

Laboratory Assistant Crete Analytical Laboratory Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable.

Merieux NutriSciences

Courier*

Salt Lake City, UT · On-site

$19/hr

Salt Lake City Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in ...

Merieux NutriSciences

Lab Technician

Columbus, OH · On-site

$20/hr

Lab Technician Columbus Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global ...

Merieux NutriSciences

HR Business Partner

Columbus, OH · On-site

$110K - $125K/yr

HR Business Partner Salida Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global ...

Merieux NutriSciences

Laboratory Assistant

Salida, CA · On-site

Laboratory Assistant Salida Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our ...

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Merieux information

What is the difference between Merieux vs Microbiologist?

AspectMerieuxMicrobiologist
Required CredentialsTypically requires a degree in microbiology, biology, or related field; certifications may include CLS or equivalentRequires a degree in microbiology, biology, or related field; certifications like ASCP may be preferred
Work EnvironmentLaboratories, healthcare settings, research facilitiesLaboratories, hospitals, research institutions
Industry UsageUsed by companies like bioMérieux for diagnostic solutionsUsed broadly across healthcare, research, and diagnostics

Merieux typically refers to a company specializing in diagnostic solutions, whereas a microbiologist is a professional working in laboratories or research. Both roles require similar educational backgrounds and work environments, but Merieux is a corporate entity, while microbiologist is a job title.

What are Merieux jobs?

Merieux jobs typically refer to positions at bioMérieux, a global biotechnology company specializing in in vitro diagnostics. Employees at bioMérieux work in various roles, including research, manufacturing, quality control, sales, and clinical support, all focused on advancing diagnostics for infectious diseases and other health conditions. Working at bioMérieux offers opportunities to contribute to public health, collaborate with international teams, and develop expertise in cutting-edge laboratory technologies. The company is known for its commitment to innovation, scientific advancement, and employee development.

What kinds of projects or assignments can new hires expect to work on at bioMérieux, and how does this contribute to professional development?

New hires at bioMérieux typically engage in projects that support diagnostics innovation, such as research and development initiatives, quality control processes, or customer support for laboratory products. These assignments often involve cross-functional collaboration with scientists, engineers, and regulatory teams, fostering a well-rounded understanding of the healthcare diagnostics industry. This collaborative environment not only allows new employees to apply their technical skills but also helps them build a strong professional network and gain exposure to a variety of career paths within the company.

What are the key skills and qualifications needed to thrive as a Laboratory Technician at bioMérieux, and why are they important?

To thrive as a Laboratory Technician at bioMérieux, you need a strong background in biology, chemistry, or medical laboratory science, often supported by a relevant degree or certification. Familiarity with laboratory information management systems (LIMS), automated diagnostic instruments, and adherence to quality control protocols is typically required. Attention to detail, problem-solving ability, and strong teamwork are crucial soft skills for this role. These skills ensure accurate diagnostics, maintain high laboratory standards, and support effective collaboration in delivering reliable healthcare solutions.
More about Merieux jobs
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Merieux jobs near you
Infographic showing various Merieux job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Research Services Customer Care Representative

Merieux NutriSciences

Crete, IL

$15.25 - $20.75/hr

Other

Re-posted 21 days ago

Mérieux NutriSciences rating

6.8

Company rating: 6.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

93rd of 120 rated laboratories

Job description

Position Summary

The incumbent will be the primary interface for our research services customers. This position will be responsible for properly setting up and welcoming clients, ensuring proper and timely communications are in place, the timely resolution of issues. It will also act as the liaison between Customers and our labs, Project Managers, Technical Sales Managers and other functions as needed. Serving the unique needs of each account is critical to Merieux NutriSciences' overall success in growing the business.


Essential Functions and Responsibilities

  • Provide exceptional Customer Service while following Merieux NutriSciences' policies and best practices

  • Build and maintain productive collaborative relationships within the Food Science Center and across the organization to effectively support the customer.

  • Plan, organize, and ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all research services clients. Accountable for accurate account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.

  • Answer customer phone and e-mail inquiries (including internal clients), identify customer requirements, provide results and additional information that meets or exceeds the customer's expectation, and follow up with solutions.

  • Assists in tracking/communication/resolution of billing issues

  • Contact customers with information regarding project initiation dates, test results that will be late or to clarify information about samples received at the Food Science Center and document all customer interactions in the customer relationship management (CRM) system.

  • Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Care, Sales, Project Managers and Laboratory operations.

  • Work with lab operations and the client to create and review SARFs. Review Certificate of Analysis (COA) and invoice inquiries with the customer to verify that appropriate tests and reporting format are as requested.

  • Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs. This position has the responsibilities and authority to identify departures from the quality systems or procedures and document in accordance with SOPs in the global complaint system.

  • Provide support to the Sales teams and other CCR team members. This may include customer visits or back up support for other team members.

  • Maintains Customer information in Merieux NutriSciences' databases (LIMs and CRM) 

  • Field incoming leads and ensure they are transferred to the correct Research Project Manager.

  • Support the management of due dates and TAT (turn around time) updates to the client and in LIMS.

  • Support invoicing and data tracking of research services projects using Microsoft office and shared Google docs.

  • Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).

  • Support corporate quality and proactively participate in continuous improvement initiatives in the department.

  • Perform other related duties as needed.


Communication

  • Frequent contact is maintained with customers to provide service, address concerns and answer related questions. The incumbent maintains frequent contact with management and personnel in customer care, labs, project managers and technical sales to obtain information and status updates in an effort to meet or exceed customer expectations.


What Mérieux NutriSciences employees say

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