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Merchant Success Manager Jobs in Utah (NOW HIRING)

Route

Customer Success Manager

Lehi, UT · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview ... Own a portfolio of strategic e‑commerce merchants across Route's Post‑Purchase Platform.

Weave

Payment Success Specialist - Activation

Lehi, UT · On-site

$5.0K/mo

Deep understanding of change management and how to guide customers through behavioral and ... Deep subject-matter expertise in payments, including knowledge of processing platforms, merchant ...

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Merchant Success Manager information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do merchant success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for merchant success manager in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a merchant success manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

What are the key skills and qualifications needed to thrive as a merchant success manager?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How does a merchant success manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What are popular job titles related to Merchant Success Manager jobs in Utah?

For Merchant Success Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Merchant Success Manager jobs in Utah look for?

The top searched job categories for Merchant Success Manager jobs in Utah are:

What cities in Utah are hiring for Merchant Success Manager jobs?

Cities in Utah with the most Merchant Success Manager job openings:

Merchant Success Manager jobs near you
Infographic showing various Merchant Success Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Route

Lehi, UT • On-site

$120 - $130/hr

Other

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Success Manager

Lehi, Utah, United States; New York, New York, United States

Role Overview

As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be responsible for driving revenue retention, growth, and long‑term customer success. This is an opportunity to move beyond traditional relationship management into true commercial ownership, thinking about your portfolio like a business by understanding renewal strategy, account profitability, and growth opportunities.

The team

The Customer Success team plays a pivotal role at Route, ensuring that merchants have all the tools and knowledge they need to get the most out of our Customer Experience Platforms. The team works closely with some of the biggest brands in our network, solving interesting challenges for merchants of all industries, sizes, and customer needs.

What you’ll do
  • Own a portfolio of strategic e‑commerce merchants across Route's Post‑Purchase Platform.
  • Manage the full customer lifecycle, including onboarding, adoption, renewals, retention, and contract negotiations.
  • Monitor account health, renewal risk, and commercial performance to drive long‑term merchant success.
  • Identify growth opportunities and partner with Account Executives to expand merchant relationships.
  • Support legacy contract migration efforts by transitioning merchants to standard commercial terms.
  • Participate in executive sponsorship programs and facilitate engagement between Route leadership and key merchant stakeholders.
  • Build trusted relationships through virtual and in‑person customer engagement.
What we’re looking for
  • 3–5 years of experience in Customer Success, Account Management, or a related post‑sale role, ideally within SaaS, e‑commerce technology, fintech, or a similarly complex B2B environment.
  • Experience owning renewals, retention, and customer growth objectives within a book of business.
  • Strong commercial acumen with the ability to understand account performance, identify risk, and uncover expansion opportunities.
  • Exceptional communication skills with a proactive, solutions‑oriented approach to customer management.
  • Executive presence and confidence engaging with senior stakeholders, including founders, executives, and business leaders.
  • High emotional intelligence and the ability to navigate complex customer conversations with professionalism and empathy.
  • Intellectual curiosity and a desire to deeply understand customer businesses, challenges, and goals.
  • Strong ownership mentality with a reputation for reliability, accountability, and follow‑through.
Equal Opportunity

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Total Rewards

We offer 95%–100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401(k) matching, formalized growth opportunities, learning and development, DEI programs and events, and more.

Pay Transparency

Salary for this role:

  • National: $120,000 – $130,000
  • New York City: $170,000 – $180,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Route’s equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Any individual compensation package is based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications, and other job‑related reasons.

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