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Merchant Services Operations Manager Jobs in Virginia

$194K/yr

Manager, Managed Services Operations Engineering The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs. Role ...

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Merchant Services Operations Manager information

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire business unit, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, improving efficiency, and managing teams. The position's seniority can vary depending on the company's size and structure, but it generally holds significant responsibility within an organization.

What is the highest paying manager position?

In the merchant services industry, senior management roles such as Director of Operations or Vice President of Merchant Services typically have the highest salaries, often exceeding $150,000 annually. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee large teams and strategic initiatives.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What is a merchant operations specialist?

A merchant operations specialist is responsible for managing and optimizing the processes involved in merchant services, such as payment processing, account setup, and transaction troubleshooting. They often work with payment platforms, ensure compliance, and support merchants to improve operational efficiency.
What are popular job titles related to Merchant Services Operations Manager jobs in Virginia? For Merchant Services Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Merchant Services Operations Manager jobs in Virginia look for? The top searched job categories for Merchant Services Operations Manager jobs in Virginia are:
Infographic showing various Merchant Services Operations Manager job openings in Virginia as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Neighborhood/Community Services Operations Manager

Neighborhood/Community Services Operations Manager

Fairfax County Government

Reston, VA • On-site

Other

Posted yesterday


Fairfax County rating

8.1

Company rating: 8.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

338th of 832 rated public administrative organizations


Job description

Job Announcement

Fairfax County Department of Neighborhood and Community Services (NCS) promotes the well-being of individuals, families and communities by providing a variety of recreation, educational and developmental programs and services; by facilitating community engagement to identify areas of need and enhance countywide capacity for serving those needs; and by connecting residents with a continuum of county- and community-based resources that promote equity and create positive outcomes for people of all ages and abilities.
We are seeking a visionary, strategic, and collaborative operations manager to lead the operations of community centers, senior centers, teen centers, and school-age programs within the Culture, Recreation and Community Connections Division in Region 3. Reporting to the assistant division director, this position serves as a key member of the division's leadership structure, providing strategic direction, operational oversight, and leadership for multiple center-based and school-based facilities and programs. Ensures high-quality, community-centered services that are safe, accessible, innovative, and responsive to the evolving needs of residents. This position plays a critical role in advancing the department's mission by building strong internal and external partnerships, engaging stakeholders, and promoting operational excellence across multiple facilities.
The ideal candidate is an experienced and forward-thinking leader with a demonstrated ability to inspire high-performing teams, develop meaningful community partnerships, and successfully manage complex operations across multiple facilities. Embraces a human-centered approach to service delivery, ensuring programs and services are equitable, accessible, and responsive to the diverse needs of the community. Innovative problem-solver who balance strategic vision with hands-on operational leadership, using data-informed decision-making, community input, and cross-functional partnerships to enhance services, strengthen organizational effectiveness, and maximize community impact. Excels in collaborative environments by building strong relationships, fostering trust, and working effectively across multidisciplinary teams to achieve shared goals. Demonstrates exceptional communication, project management, facilitation, and stakeholder engagement skills, with the ability to lead cross-functional initiatives, navigate competing priorities, build consensus, and deliver results through teamwork and shared accountability. Committed to advancing Fairfax County's One Fairfax policy and Countywide Strategic Plan by expanding equitable access to high-quality community, teen, senior, and school-age programs that promote lifelong learning, health and well-being, safe and connected communities, and effective public service.
This position requires flexibility to meet operational and community needs, including occasional evenings, weekends, and emergency response situations. A flexible work schedule is expected, and compensatory time may be earned in accordance with county policy.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Manages and implements a variety of prevention and evidence-based programs and services for population groupings (youth, teens, adults, seniors, etc.);
Implements annual service plans and leads the evaluation of outcome achievement;
Plans, organizes, directs and coordinates programs;. Implements and modifies program policy as necessary;
Manages staff and resources for operational management;. Recruits, hires, train, and supervise staff assigned to implement defined agency and human services initiatives at a direct service level;
Researches and analyzes best practices for multiple service populations;
Serves as primary contact for direct program and service issues within the region;
Directs development and implementation of policy and procedures relating to childcare facility standards, program registration, fee schedules, billing, training, and/or eligibility;
Oversees registration process, including eligibility and recruitment strategies to ensure full program enrollment;
Directs planning for children with special needs and program requirements.
Directs preparation of the division budget and monitors division expenditures;
Coordinates within the Office for Children, NCS and with other county agencies and service providers to formulate strategies and long-range plans to provide services for children.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)
Knowledge of the principles and practices of prevention-based and evidence-based programs; principles of community organization, fiscal and budget management, and supervision;
Ability to plan and develop prevention-based programs in community setting;
Ability to manage facility allocations;
Ability to schedule facilities;
Ability to maintain effective relationships with employees and the general public;
Ability to write clear and concise reports;
Ability to conduct needs assessments, policy development, strategic planning and quantitative analysis;
Ability to train and monitor the activities of a large group of childcare professionals;
Extensive knowledge of day care administration and child/family development programs.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education and experience and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other closely related field; plus four years of professional experience in the social services, human services, or other community-based service delivery service or setting; two years of which included supervising professional staff.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a credit check to the satisfaction of the employer.
Additional Work Schedule Requirements: For special assignments/deadlines, alternate/flex schedule or comp time may be an option.
PREFERRED QUALIFICATIONS:

  • Master's degree in public administration, business administration, organizational leadership, social work, human service or closely related.
  • Professional certifications related to leadership, project management, parks and recreation, youth development, organizational excellence, or public administration.
  • Eight (8) or more years of progressively responsible professional experience in work related to providing strategic leadership to multiple centers and programming for all age populations.
  • Proven ability to lead, coach, and develop multidisciplinary teams while fostering a culture of accountability, collaboration, and high performance.
  • Ability to analyze complex issues, develop strategic recommendations, and implement practical solutions that improve services and organizational effectiveness.
  • Knowledge of human-centered, equity-focused, and inclusive approaches to program design and service delivery.
  • Experience using data, performance measures, and community feedback to evaluate programs, inform decisions, and drive innovation.
  • Experience as a manager conducting and/or overseeing management functions such as: recruitment and hiring, training and development, supervision, coaching, and taking disciplinary action.
  • Experience leading organizational change, managing competing priorities, and achieving results in a fast-paced, complex environment.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. However, incumbent may be required to do some walking, standing, bending, and carrying items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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