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Merch Manager Jobs in Franklin, TN (NOW HIRING)

About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store ...

About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store ...

COMPANY OVERVIEW Merch Traffic is a leading music merchandising company within the Live Nation ... Manage and merchandise official Shopify stores for 15-20 artists and entertainment brands. * Build ...

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Merch Manager information

What are the key skills and qualifications needed to thrive as a merch manager?

To thrive as a Merch Manager, you need expertise in merchandising strategies, inventory management, and sales analysis, often supported by a degree in business, marketing, or a related field. Familiarity with retail management software, POS systems, and data analytics tools is typically required. Strong organizational skills, effective communication, and the ability to interpret market trends are vital soft skills for success in this role. These abilities ensure efficient product placement, optimal stock levels, and maximized sales performance in a competitive retail environment.

What are some common challenges faced by merch managers when coordinating product launches?

Merch Managers often encounter challenges such as balancing inventory levels with forecasted demand, ensuring timely delivery of products from suppliers, and aligning launch timelines across various sales channels. They frequently collaborate with marketing, design, and logistics teams to synchronize promotional efforts and maintain consistent brand messaging. Attention to detail and strong communication skills are essential to address last-minute changes and to ensure a successful product rollout.

What is the difference between Merch Manager vs Merch Coordinator?

AspectMerch ManagerMerch Coordinator
ResponsibilitiesOversees product selection, inventory, and sales strategies; manages team and vendor relationships.Assists with product setup, inventory tracking, and supporting the merchandising team.
Required CredentialsExperience in retail or merchandising, often a degree in business or related field.Entry-level position, often requiring basic retail or merchandising knowledge.
Work EnvironmentOffice setting, retail stores, or warehouses; leadership role.Office or retail environment; support role within the merchandising team.

The main difference between a Merch Manager and a Merch Coordinator is the level of responsibility. Merch Managers lead the merchandising strategy, oversee teams, and make high-level decisions, while Merch Coordinators support these efforts with administrative and operational tasks. Both roles are essential in retail and merchandising industries, with the Manager position requiring more experience and leadership skills.

What does a merch manager do?

A merch manager oversees the planning, purchasing, and presentation of products in retail or entertainment settings. They analyze sales data, coordinate with suppliers, and ensure merchandise aligns with brand strategies, often using inventory management tools. Strong organizational and communication skills are essential for success in this role.

What is the role of a Merch Manager?

A Merch Manager oversees the selection, purchasing, and inventory management of products for retail or wholesale. They analyze sales data, coordinate with suppliers, and develop merchandising strategies to maximize sales and profitability. Strong organizational, negotiation, and analytical skills are essential in this role.

What cities near Franklin, TN are hiring for Merch Manager jobs?

Cities near Franklin, TN with the most Merch Manager job openings:

Infographic showing various Merch Manager job openings in Franklin, TN as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Tour Manager - The Merch Collective

Sony Music Global Job Board

Nashville, TN โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Job description

About Sony Music Entertainment
At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
The Merch Collective is a strategic merchandise partner connecting our clients to their fans. We are an agile creative practice built to solve the commercial and creative challenges of the world's top artists. As Sony Music's merchandise partner, we serve a roster of global talented-both within and beyond the Sony ecosystem. We're defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client's team, bringing transparency, accountability, and tailored support to every partnership.
The Tour Manager at The Merch Collective plays a role leading all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.
What you'll do:
Tour Planning & Forecasting
  • Develop and execute tour merchandise forecasts based on historical sales, demographics, and venue-specific data.
  • Partner with internal teams to coordinate timelines for product development, production, and delivery.
  • Collaborate with artist's management to align projections with tour schedules and creative direction.
  • Monitor and adjust product line performance to maximize sales and minimize overages.

Road & Inventory Management
  • Oversee all aspects of road inventory including planning, warehouse coordination, and on-tour stock levels.
  • Ensure all inventory is accurately tracked in systems such as AtVenu and Excel.
  • Train, supervise, and support road staff and tour representatives to ensure consistency in execution and reporting.
  • Travel to select live events to oversee execution, train staff, and uphold presentation standards.

Logistics & Fulfillment
  • Lead all logistics related to US and Canadian touring including freight, customs, and venue coordination.
  • Execute timely tour pulls and shipments, including essential vending equipment (POS systems, signage, displays, etc).
  • Maintain vendor and freight partner relationships to ensure cost-effective, timely, and reliable service.

Settlements, Financials & Reporting
  • Collect nightly settlements from venues and road teams, ensuring timely, accurate reporting to internal stakeholders.
  • Maintain up-to-date financial tracking across all shows and routings.
  • Audit expenses, monitor float and cash flow, and report discrepancies or issues to finance and leadership.
  • Provide regular summaries of tour performance, risks, and opportunities.

Client & Internal Collaboration
  • Serve as the primary point of contact for client needs during tour cycles.
  • Liaise between Artist Relations, Account Management, eCom, Production, and Finance to ensure alignment and execution.
  • Proactively communicate feedback from the road to inform future product development and process improvements.
  • Maintain ongoing communication with clients, Account Managers, and leadership, ensuring expectations are exceeded at every step.

Who you are:
  • 5+ years of experience in tour merchandise operations
  • Proficiency in AtVenu and Excel
  • Excellent interpersonal skills with clear, professional written and verbal communication
  • Experience managing tour reps, vendors, and US / Canadian logistics
  • High attention to detail, strong time management, and organizational habits
  • Ability to thrive in high-pressure environments with composure and focus
  • Strategic and creative problem-solving mindset with a drive for continuous improvement
  • Willingness to travel when necessary and work flexible hours, including nights and weekends
  • Passion for live music, artist collaboration, and fan experience
  • Experience working in a fast-paced, high-volume merchandise company
  • Background interfacing with artist teams, venue contacts, and senior stakeholders
  • Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes
  • Ability to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business

What we give you:
  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.
  • The space to accelerate progress, positively disrupt, and create what happens next
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.