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Mercedes Benz Fixed Operations Jobs (NOW HIRING)

Walter's Mercedes-Benz

Mercedes-Benz Driver

Riverside, CA · On-site

$18 - $20/hr

Mercedes-Benz of Riverside Job Type: Part-Time Pay Rate: $18.00-$20.00 per hour About Us Walter ... Collaborate with dealership staff to support smooth daily operations. Marginal Duties * Perform ...

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Mercedes Benz Fixed Operations information

What are some common challenges faced by professionals in Mercedes Benz Fixed Operations, and how can they be managed effectively?

Professionals in Mercedes Benz Fixed Operations often face challenges such as balancing customer satisfaction with efficient service delivery, managing inventory levels for genuine parts, and staying updated with the latest automotive technology and service protocols. Effective communication with technicians, service advisors, and customers is key to resolving issues quickly and maintaining high standards. Utilizing dealership management software and participating in ongoing Mercedes Benz training programs can help streamline operations and ensure processes align with brand expectations.

What is the difference between Mercedes Benz Fixed Operations vs Mercedes Benz Service Advisor?

AspectMercedes Benz Fixed OperationsMercedes Benz Service Advisor
CredentialsTechnical certifications, ASE or manufacturer-specific certificationsCustomer service and communication skills, often with some technical knowledge
Work EnvironmentService departments, repair shops, maintenance areasCustomer-facing, service lanes, reception areas
Employer & Industry UsageAutomotive dealerships, service centersDealerships, authorized service centers
Primary RolePerforming repairs, maintenance, and technical diagnosticsAdvising customers, scheduling repairs, explaining services

Mercedes Benz Fixed Operations focuses on technical repair and maintenance tasks, requiring specialized certifications. In contrast, Mercedes Benz Service Advisors primarily handle customer interactions, scheduling, and communication. Both roles are essential in dealership service departments but differ in responsibilities and skill sets.

What are the key skills and qualifications needed to thrive in Mercedes Benz Fixed Operations, and why are they important?

To excel in Mercedes Benz Fixed Operations, you need strong automotive service knowledge, experience in dealership operations, and typically a background in business management or automotive technology. Familiarity with dealer management systems (DMS), OEM-specific diagnostic tools, and certifications such as ASE or Mercedes-Benz-specific training are highly valued. Exceptional customer service, leadership, and problem-solving abilities help you manage teams and deliver a premium experience. These skills ensure efficient service operations, high customer satisfaction, and the consistent delivery of Mercedes Benz’s quality standards.

What is Mercedes Benz Fixed Operations?

Mercedes Benz Fixed Operations refers to the parts and service departments within a Mercedes Benz dealership. This includes all activities related to vehicle maintenance, repairs, parts sales, and service management. Fixed Operations is crucial for dealership profitability and customer satisfaction, as it ensures vehicles are properly maintained and repaired by certified technicians. Fixed Operations staff coordinate service appointments, diagnose issues, order parts, and ensure high-quality customer service throughout the process.
Infographic showing various Mercedes Benz Fixed Operations job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Mercedes-Benz Warranty Administrator

ZT Auto

Houston, TX • On-site

Full-time

Posted 20 days ago

Job description

Description:

Mercedes-Benz Warranty Administrator

Location: Houston, TX


Description


We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle — from repair order booking to claim submission, reconciliation, and reporting — in strict accordance with Mercedes-Benz and company policies.


The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.


Key Responsibilities

  • Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
  • Processes all warranty claims promptly and with accuracy
  • Processes all warranty paperwork to ensure proper documentation
  • Verifies criteria required by manufacturer
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule
  • Posts credits
  • Resubmits all rejected claims promptly or receives authorization to write them off
  • Review all warranty receivable schedules to ensure payment within 30 days
  • Follows up on payment of outstanding claims
  • Files and maintains all service records as required by the warrantor
  • Keeps informed of all factory recalls and bulletins
  • Assists with any clerical needs as directed by the fixed operations manager or the controller
  • Maintains a professional appearance and a neat work area
  • Performs other duties as assigned
Requirements:

Qualifications

  • Minimum 3 years of warranty administration experience in a dealership environment
  • Mercedes-Benz experience is strongly preferred
  • Proficiency with CDK
  • Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
  • High attention to detail with the ability to manage multiple priorities and deadlines
  • Excellent communication, organization, and documentation skills
  • Proficiency in Microsoft Word, Excel, and Outlook