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Membership Services Manager Jobs in Center Line, MI

AEG

Membership Services Account Executive

Detroit, MI · On-site

The Membership Service Account Executive is responsible for driving renewal sales of all sports and ... Maintain updated information regarding clients in the CRM tool. * Renewal of current season ticket ...

AEG

Account Executive, Membership Services

Detroit, MI · On-site

The Membership Service Account Executive is responsible for driving renewal sales of all sports and ... Maintain updated information regarding clients in the CRM tool. * Renewal of current season ticket ...

AEG

Membership Service Account Executive

Detroit, MI · On-site

The Membership Service Account Executive is responsible for driving renewal sales of all sports and ... Maintain updated information regarding clients in the CRM tool. * Renewal of current season ticket ...

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All JobsMembership Services JobsMembership Services Manager JobsMembership Services Manager Jobs in Center Line, MI

Membership Services Manager information

See Center Line, MI salary details

$23.5K

$54.3K

$84.5K

How much do membership services manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for membership services manager in Center Line, MI is $54,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Manager?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What cities near Center Line, MI are hiring for Membership Services Manager jobs?

Cities near Center Line, MI with the most Membership Services Manager job openings:

Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in Center Line, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,286 per year, or $26.1 per hour.

Membership Services Account Executive

Ilitch Sports & Entertainment

Detroit, MI

Full-time

Posted 17 days ago

Ilitch Holdings rating

6.3

Company rating: 6.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Amaze, Inspire, Unite

Job Summary:

The Membership Service Account Executive is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including groups and individual suites through developing strong relationship and providing first-class service to clients.

Key Responsibilities:

  • Meet or exceed both individual and team sales goals.
  • Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication - creating personalized experiences for them.
  • Maintain updated information regarding clients in the CRM tool.
  • Renewal of current season ticket holders accounts from season to season (full, half and mini plans).
  • Collect referrals from season ticket holders.
  • Up-sell and cross-sell all products including groups and individual suites.
  • Make required daily outgoing phone calls to account base.
  • Work to complete assigned ticket touch points.
  • Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and park details that are relevant to accounts.
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.
  • Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
  • Provide knowledgeable and enthusiastic service to clients.
  • Event/Game day operations (staffing ticket sales kiosk on game nights, answering phones on game nights, etc.).
  • Work additional game duties as assigned.

Required Knowledge, Skills and Abilities:

  • Bachelor's degree in sports management, marketing, or communications.
  • Minimum 2 year of customer service, preferably in ticket retention and service.
  • Previous use and knowledge of any ticketing sources is preferred.
  • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  • Possess the highest integrity and ethical standards.
  • Team player with the ability to handle multiple assignments in a fast-paced environment.
  • Excellent verbal communication skills with a friendly and professional telephone manner.
  • Strong time management and organizational skills.
  • Demonstrated ability to work independently and to self-motivate.
  • Demonstrated flexibility and creative problem-solving skills.
  • Must be self-directed and goal oriented.
  • Ability to provide exceptional customer service.
  • A true passion and desire to work in the sports industry.
  • Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
  • Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays.
  • Exposure to high noise level.
  • Frequent visual/auditory attention.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.


Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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