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Membership Service Jobs in Missouri (NOW HIRING)

Chiefs Fit

Membership Consultant

Kansas City, MO · On-site

Membership Consultant Company: Chiefs Fit Directly Reports to: Sales Manager Department: Sales ... Create a customer service focused environment that is friendly, welcoming, and supportive, and ...

Chiefs Fit

Membership Consultant

Kansas City, MO · On-site

Membership Consultant Company: Chiefs Fit Directly Reports to: Sales Manager Department: Sales ... Create a customer service focused environment that is friendly, welcoming, and supportive, and ...

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Membership Service information

What is the difference between Membership Service vs Customer Service?

AspectMembership ServiceCustomer Service
Required CredentialsTypically no formal certifications, but knowledge of membership programs helpfulOften requires communication or customer relations training
Work EnvironmentMembership organizations, clubs, associationsRetail, call centers, service industries
Employer & Industry UsageUsed in clubs, gyms, professional associationsUsed across various industries including retail, hospitality
Search & Comparison IntentUnderstanding roles related to managing membershipsFocus on resolving customer issues and inquiries

Membership Service primarily involves managing member accounts, renewals, and engagement within organizations like clubs or associations. Customer Service has a broader scope, focusing on assisting customers with products, services, and resolving issues across many industries. While both roles require strong communication skills, Membership Service is specialized in membership management, whereas Customer Service emphasizes general client support.

What is a membership service position?

A membership service position involves assisting members or clients with their accounts, providing information, resolving issues, and ensuring a positive experience. These roles often require strong communication skills, familiarity with customer management software, and a focus on member satisfaction.

What are the most commonly searched types of Membership Service jobs in Missouri?

The most popular types of Membership Service jobs in Missouri are:

Membership Service jobs near you
Infographic showing various Membership Service job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Membership Consultant

Chiefs Fit

Kansas City, MO • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Benefits:
  • Commission
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Job Title: Membership Consultant
Company: Chiefs Fit
Directly Reports to: Sales Manager
Department:  Sales
POSITION OVERVIEW
Membership Consultants play a key role in the company’s overall success by:
1)      Achieving and exceeding membership sales and revenue goals and selling ancillary services
2)      Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
3)      Providing members and guests with legendary service and enhancing their sense of belonging and community within the club
Key Responsibilities
Achieve financial performance results through the generation of new memberships and ancillary service memberships
  • Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
  • Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Chiefs Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
  • Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
  • Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
  • Responsible for meeting with MM on a weekly basis to review prior and current week’s activity 
  • Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events 
  • Utilize the lead tracking system to manage all prospect and member data 
  • Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
  • Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins 
  • Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
  • Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.
Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences 
  • Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
  • Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email 
  • Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
  • Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
  • Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
  • Maintain an active and working knowledge of the company as well as all services and promotions
  • Be proficient in all club software systems
  • Follow all club policies and procedures
  • Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
Perform other duties as required.  Employee responsibilities are subject to change at any time
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.
 
WORK SCHEDULE           
This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.