ZipRecruiter

Log In

1

Membership Service Representative Jobs (NOW HIRING)

YMCA

Membership Service Representative

Milford, CT

The Member Service Representative supports the work of the Y, a leading nonprofit committed to ... Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved ...

previous pagenext page

Showing results 21-40

All JobsRetail JobsRetail Sales JobsRetail Sales Associate JobsMembership Service Representative Jobs

Membership Service Representative information

See salary details

$8

$15

$24

How much do membership service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for membership service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a membership service representative do?

A Membership Service Representative is responsible for assisting members with their inquiries, processing applications, handling account updates, and resolving issues related to memberships. They often work in organizations such as gyms, clubs, or associations, providing customer service both in person and over the phone. Their goal is to ensure members have a positive experience and receive prompt, accurate support for their needs.

What are the key skills and qualifications needed to thrive as a membership service representative, and why are they important?

To thrive as a Membership Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, membership databases, and basic office software is typically required. Excellent communication, problem-solving abilities, and a friendly, patient attitude help you build rapport and resolve member concerns effectively. These competencies ensure member satisfaction, efficient service delivery, and retention, which are critical for organizational success.

What are some common challenges faced by membership service representatives, and how can they be addressed?

Membership Service Representatives often encounter challenges such as handling high volumes of member inquiries, resolving complex issues efficiently, and managing difficult or dissatisfied members. To address these challenges, representatives benefit from strong communication and problem-solving skills, as well as thorough knowledge of the organization's policies and benefits. Ongoing training, support from team leaders, and collaboration with other departments can also help ensure a positive member experience and reduce stress on the representative.

What is the difference between Membership Service Representative vs Customer Service Representative?

AspectMembership Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentTypically in membership organizations, clubs, or associationsRetail, call centers, or corporate settings
Employer & Industry UsageUsed in membership-based organizations like gyms, clubs, or associationsUsed across various industries including retail, telecom, and finance
Common Search & Comparison IntentUnderstanding roles in membership organizationsGeneral customer service roles across industries

The main difference is that Membership Service Representatives focus on managing memberships, renewals, and member relations within organizations, while Customer Service Representatives handle a broader range of customer inquiries across various industries. Both roles require strong communication skills and customer-focused service, but their specific responsibilities and work environments differ.

Is remote membership service representative a stressful job?

A remote membership service representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.

Who are the top companies hiring for Membership Service Representative jobs?

The top employers for Membership Service Representative jobs are:

What states have the most Membership Service Representative jobs?

States with the most job openings for Membership Service Representative jobs include:

What are popular job titles related to Membership Service Representative jobs?

For Membership Service Representative jobs, the most frequently searched job titles are:

Membership Service Representative jobs near you
Infographic showing various Membership Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Membership Service Representative

Milford, CT

YMCA
See more jobs at YMCAexternal

Full-time

Posted 14 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,992 frontline employees who took The Breakroom Quiz

Job description

The Member Service Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. This role delivers excellent service to members, guests, and program participants responding to needs in a helpful, welcoming way while promoting memberships and programs and helping create a positive member experience.

ESSENTIAL FUNCTIONS:

  • Provide excellent service to members, guests, and program participants; respond to questions, concerns, and requests in a timely, professional manner.
  • Support daily front desk/member services operations, including accurate check-in, facility information, and general member support.
  • Conduct interviews and/or tours responsive to the needs of prospective members; promote and sell memberships.
  • Develop and maintain positive relationships with members, volunteers, and staff; help members connect with one another and the Y.
  • Welcome, connect, and support members and guests by creating an inviting environment and encouraging involvement in Y programs and community impact.
  • Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved issues.
  • Maintain cleanliness and organization of the lobby/member service area.
  • Maintain physical presence and remain alert; provide visual attention to members/guests and stay aware of surroundings at all times.
  • Apply and follow all YMCA policies and procedures related to member services and branch operations.

What YMCA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply