Membership Service Representative Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps ...
Membership Service Representative Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLE The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLEThe Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
THE ROLEThe Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ...
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
Member Service Representative
Weston, FL · On-site
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
Member Service Representative
Weston, FL · On-site
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
Member Service Representative
Weston, FL · On-site
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
Member Service Representative
Weston, FL · On-site
The Member Services Representative is the face of the YMCA and is responsible for leading by ... Membership Service Standards. This individual is responsible for ensuring that front desk ...
Customer Service Representative (CSR)
Deerfield Beach, FL · On-site
$22 - $24/hr
Air Around the Clock is seeking an energetic, customer-focused Customer Service Representative (CSR ... Membership Sales * Educate customers on Air Around the Clock's available membership and maintenance ...
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Customer Service Representative (CSR)
Deerfield Beach, FL · On-site
$22 - $24/hr
Air Around the Clock is seeking an energetic, customer-focused Customer Service Representative (CSR ... Membership Sales * Educate customers on Air Around the Clock's available membership and maintenance ...
Membership Services Associate
Sarasota, FL · On-site
$14/hr
This position is responsible for serving members and guests, maintaining member service control ... representative of the YMCA; ensures the security of the facility enforcing policy regarding ...
Membership Services Associate
Sarasota, FL · On-site
$14/hr
This position is responsible for serving members and guests, maintaining member service control ... representative of the YMCA; ensures the security of the facility enforcing policy regarding ...
Membership Services Associate
Venice, FL · On-site
Ymca Front Desk Representative This position is responsible for serving members and guests ... service control, answering the telephone, answering member questions, and performing various ...
Membership Services Associate
Venice, FL · On-site
Ymca Front Desk Representative This position is responsible for serving members and guests ... service control, answering the telephone, answering member questions, and performing various ...
Membership Service Representative information
What does a membership service representative do?
A Membership Service Representative is responsible for assisting members with their inquiries, processing applications, handling account updates, and resolving issues related to memberships. They often work in organizations such as gyms, clubs, or associations, providing customer service both in person and over the phone. Their goal is to ensure members have a positive experience and receive prompt, accurate support for their needs.
What are the key skills and qualifications needed to thrive as a membership service representative, and why are they important?
To thrive as a Membership Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, membership databases, and basic office software is typically required. Excellent communication, problem-solving abilities, and a friendly, patient attitude help you build rapport and resolve member concerns effectively. These competencies ensure member satisfaction, efficient service delivery, and retention, which are critical for organizational success.
What are some common challenges faced by membership service representatives, and how can they be addressed?
Membership Service Representatives often encounter challenges such as handling high volumes of member inquiries, resolving complex issues efficiently, and managing difficult or dissatisfied members. To address these challenges, representatives benefit from strong communication and problem-solving skills, as well as thorough knowledge of the organization's policies and benefits. Ongoing training, support from team leaders, and collaboration with other departments can also help ensure a positive member experience and reduce stress on the representative.
What is the difference between Membership Service Representative vs Customer Service Representative?
| Aspect | Membership Service Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer customer service experience | High school diploma; customer service experience often preferred |
| Work Environment | Typically in membership organizations, clubs, or associations | Retail, call centers, or corporate settings |
| Employer & Industry Usage | Used in membership-based organizations like gyms, clubs, or associations | Used across various industries including retail, telecom, and finance |
| Common Search & Comparison Intent | Understanding roles in membership organizations | General customer service roles across industries |
The main difference is that Membership Service Representatives focus on managing memberships, renewals, and member relations within organizations, while Customer Service Representatives handle a broader range of customer inquiries across various industries. Both roles require strong communication skills and customer-focused service, but their specific responsibilities and work environments differ.
Is remote membership service representative a stressful job?
A remote membership service representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
Membership Service Representative - University of Miami
Miami, FL • On-site
Legends Global
Other
Re-posted 10 days ago
Job description
Membership Service Representative
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
The University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.
The Role The Membership Service Representative will support the Membership Service Manager and the Membership Service Team by providing exceptional customer service to University of Miami season ticket holders and fans. This position assists with customer service issues, season ticket holder renewals, account updates, game day service efforts, and general ticketing support. This role is ideal for a current University of Miami student interested in customer service, ticketing, hospitality, and the sports business. The Membership Service Representative will report to the Membership Service Manager.
Essential Functions
- Communicate with and assist season ticket holders across all ticketed sports: Miami Hurricanes Football, Men's Basketball, Women's Basketball, and Baseball.
- Coordinate and execute service calls, emails, and other touchpoints to current customers.
- Assist with service efforts on game days, member events, and special events.
- Effectively use Salesforce to accurately record client interactions, feedback, service issues, and follow-up activity.
- Assist with administrative ticket functions, including account updates, ticket delivery questions, and general customer support.
- Support renewal campaigns, onboarding efforts, and other membership service initiatives as directed by the Membership Service Manager.
- Assist with any special projects or duties as assigned by membership service leadership.
- Meet daily activity expectations, including calls answered/made, activities completed, and other service-related metrics.
Qualifications:
- Current University of Miami student.
- Interest in sports management, ticketing, hospitality, or customer service.
- Strong organizational and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level.
- Willingness to work evenings, weekends, and game days as needed.
Compensation
Part-time role (usually around 25 hours per week); Paid hourly rate
Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.