The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees.
The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees.
The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees.
The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees.
Member Experience Manager
Kaysville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Kaysville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Springville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Springville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Ogden, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Ogden, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Taylorsville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Taylorsville, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Salt Lake City, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Salt Lake City, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Layton, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Layton, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Syracuse, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Syracuse, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
West Jordan, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
West Jordan, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Sandy, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Sandy, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Bountiful, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Bountiful, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
South Jordan, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
South Jordan, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Murray, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Murray, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Orem, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Orem, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Roy, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
Member Experience Manager
Roy, UT · On-site
$15 - $17/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of fitness industry operations, including membership management and billing processes.
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
West Jordan, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
West Jordan, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
Centerville, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
Centerville, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
Orem, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Member Experience Manager
Orem, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and ... Knowledge of tness industry operations, including membership management and billing processes.
Membership Experience Manager information
What is a membership experience manager?
Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.
What are some common challenges faced by membership experience managers, and how can they be addressed?
Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.
What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?
To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.
What is the difference between Membership Experience Manager vs Membership Coordinator?
| Aspect | Membership Experience Manager | Membership Coordinator |
|---|---|---|
| Primary Focus | Oversees overall member experience, engagement strategies, and retention initiatives | Handles member inquiries, onboarding, and administrative tasks |
| Responsibilities | Develops programs to enhance member satisfaction, manages team, analyzes feedback | Assists with member registration, processes renewals, provides customer service |
| Required Skills | Customer service, leadership, strategic planning | Communication, organization, customer support |
| Work Environment | Office-based, often in non-profit or membership organizations | Office or event-based, in similar industries |
The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.
How do you become a membership experience manager?
To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.
What are popular job titles related to Membership Experience Manager jobs in Utah?
For Membership Experience Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Membership Experience Manager jobs in Utah look for?
The top searched job categories for Membership Experience Manager jobs in Utah are:
What cities in Utah are hiring for Membership Experience Manager jobs?
Cities in Utah with the most Membership Experience Manager job openings:
Key responsibilities
Manage and service all Bees season ticket accounts to ensure retention and a world-class experience for members.
Coordinate member events, manage service-related inquiries, and perform gameday responsibilities including overseeing operations as Manager on Duty.
Lead the hiring, scheduling, and management of gameday interns and support other departments to ensure a first-class organization.
Job description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Life is Better at the Ballpark!
We're glad you're interested in working for the Salt Lake Bees!
Why work for The Bees?
What will I Do?
You will work for one of Utah's most recognizable sports brands, with a great team, creating lasting memories for our guests and fans!
The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees. Essential to this role is the ability to be exceptionally organized and effectively manage a large number of accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, and other game-day responsibilities. This role may also assist in the hiring and management of seasonal employees including gameday hosts and coordinators. The Membership Experience Account Manager champions the company's Mission and Vision and models the company Values.
The position will:
What are the requirements of the Job?
We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!
Is this part-time or full-time?
This is a full-time role.
What is the wage?
We aim to hire at a level that allows for meaningful salary growth as you thrive in your role. We generally offer a starting rate that reflects your current expertise while leaving plenty of room for future advancement. A reasonable estimate of the current range is: $47,500-$54,000.
Learn more at millerse.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Life is Better at the Ballpark!
We're glad you're interested in working for the Salt Lake Bees!
Why work for The Bees?
- It's fun! We love baseball; the sports industry is our passion.
- It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable.
- It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square and the Salt Lake Bees as its anchor.
- Fun perks! Free and discounted perks for the Salt Lake Bees and Megaplex Theatres.
What will I Do?
You will work for one of Utah's most recognizable sports brands, with a great team, creating lasting memories for our guests and fans!
The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees. Essential to this role is the ability to be exceptionally organized and effectively manage a large number of accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, and other game-day responsibilities. This role may also assist in the hiring and management of seasonal employees including gameday hosts and coordinators. The Membership Experience Account Manager champions the company's Mission and Vision and models the company Values.
The position will:
- Protect the moral, legal, and financial assets and wellbeing of the company.
- Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
- Strive to achieve the company's mission of Enriching Lives and the company's vision of being the best place in town to work and do business.
- Manage and keep detailed notes of all customer accounts within our CRM, Salesforce.
- Manage and organize accounts within our ticketing system, Ticketmaster.
- Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season.
- Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season.
- Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season.
- Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs.
- Lead out in the job posting, interview process and ultimate hiring of gameday service interns each season.
- Manage the scheduling and daily responsibilities of gameday interns.
- Manage & service the STM Ticket Exchange Program.
- Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments.
- Act as Manager on Duty on select gamedays, overseeing the operations of the team.
- Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward.
- Collaborate with other departments and entities to ensure a first-class organization
- Provide outstanding customer service.
- Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities.
- Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard.
- Enrich lives by creating winning experiences and timeless memories.
- Operate with an emphasis on safety for employees, teams, and guests.
- Be a student. Be a teacher. Be a leader.
- Other duties as assigned.
What are the requirements of the Job?
We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!
- Bachelor's Degree from an accredited college or university is preferred but not required
- 1 or more year of sales and/or retention experience preferred
- Proven ability to create effective action plans and manage multiple client accounts simultaneously.
- Exceptional verbal and written communication skills, tailored to engage diverse customer and team audiences effectively.
- Strong track record of building client relationships and delivering tailored solutions.
- Ability to cultivate and maintain productive formal and informal professional networks
- Consistent history of achieving targets under tight timelines or high-pressure situations.
- Skilled at providing clear direction, delegating tasks effectively to support staff.
- Ability to work all home games and work irregular hours (evenings, weekends, holidays)
- Punctual, groomed and dressed for a professional environment
Is this part-time or full-time?
This is a full-time role.
What is the wage?
We aim to hire at a level that allows for meaningful salary growth as you thrive in your role. We generally offer a starting rate that reflects your current expertise while leaving plenty of room for future advancement. A reasonable estimate of the current range is: $47,500-$54,000.
Learn more at millerse.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About AEG
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Saint Louis, MO, US
Year founded
1992