Membership Development Manager Jobs in Cleveland, OH

Medical Mutual employees must submit their applications through MySource.
Note: This is a hybrid position located in Brooklyn, OH, with a three-day per week onsite requirement.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Product Development Manager II
Job Summary:
The Product Manager is responsible for the development and overall success of the product strategies for the assigned product line. The Product manager will manage the process to identify, assess and implement products and services, including the development and oversight of the product roadmap and the lifecycle management of the product. This role acts as the product subject matter expert and works collaboratively with internal business areas and external customers to gather feedback, develop strategies, create requirements and participate in implementation. This role engages cross functionally within the health plan to promote strategies and tactics to drive innovation, growth and efficiency through product development. Additionally, this role monitors product performance and recommends product strategies, which could include new products or services, benefit enhancements or sunsetting underperforming products or product features. This role contributes to the overall success of the products including membership growth, margin, customer experience and other key operational metrics.
Responsibilities:

• Develops a clear product vision, strategy and roadmap that aligns with business goals and addresses customer needs. This involves setting product priorities, defining features and outlining timelines.
• Conducts market research and gathers insights to identify customer needs, preferences and trends that can inform the product decisions.
• Collaborates with cross-functional business partners to obtain relevant market intelligence, stakeholder feedback, product and portfolio performance and regulatory requirements to develop a comprehensive product roadmap.
• Works with competitive intelligence team to monitor local and national competitor products, positioning, strategies and industry trends.
• Manages the product lifecycle by monitoring product performance to measure the success of a product, making modifications to improve performance or recommend consolidation/replacement/closure of underperforming products.
• Leads the development of a business proposal for product portfolio enhancements which identifies the business opportunity, estimated cost and operational impact of the proposed product changes.
• Works closely with the sales and marketing teams to develop go-to-market strategies, pricing and positioning for the product. This includes product messaging and supporting the product launch.
• Develops and delivers sales and broker training on new products or enhancements
• Performs other duties as assigned.

Senior Product Development Manager
Job Summary:
The Product Manager is responsible for the development and overall success of the product strategies for the assigned portfolio or product line. The Product manager will manage the process to identify, assess and implement products and services, including the development and oversight of the product roadmap and the lifecycle management of the product portfolio. This role acts as the product subject matter expert and works collaboratively with internal business areas and external customers to gather feedback, develop strategies, create requirements and participate in implementation. This role engages cross functionally within the health plan to promote strategies and tactics to drive innovation, growth and efficiency through product development. This role works with multiple products to coordinate multiple products into a portfolio strategy. Additionally, this role monitors product performance and recommends product strategies, which could include new products or services, benefit enhancements or sunsetting underperforming products or product features. This role contributes to the overall success of the products including membership growth, margin, customer experience and other key operational metrics.
Responsibilities:

• Develops a clear portfolio and/or product vision, strategy and roadmap that aligns with business goals and addresses customer needs. This involves setting product priorities, defining features and outlining timelines.
• Collaborates with Product Managers to synthesize multiple product strategies into an overall portfolio strategy
• Conducting market research and gathering insights to identify customer needs, preferences and trends that can inform the product decisions.
• Collaborates with cross-functional business partners to obtain relevant market intelligence, stakeholder feedback, product and portfolio performance and regulatory requirements to develop a comprehensive product roadmap.
• Manages the product lifecycle by monitoring product performance to measure the success of a product, making modifications to improve performance or recommend consolidation/replacement/closure of underperforming products.
• Leads the development of a business proposal for product portfolio enhancements which identifies the business opportunity, estimated cost and operational impact of the proposed product changes.
• Works closely with the sales and marketing teams to develop go-to-market strategies, pricing and positioning for the product. This includes product messaging and supporting the product launch.
• Develops and delivers sales and broker training on new products or enhancements
• Mentors and guides other Product Managers
• Performs other duties as assigned.

Qualifications:
Product Development Manager II

• Bachelor's degree in Business Administration, Marketing, Health Care Administration or equivalent of training and/or experience
• 2 years' experience as a product manager or working closely with product management/development
• Strong presentation skills
• Data-driven decision making
• Ability to work in matrixed environment
• Strong working knowledge of health insurance products
• Strong skills in MS Office products including MS teams, Excel and Powerpoint

Senior Product Development Manager

• Bachelor's degree in Business Administration, Marketing, Health Care Administration or equivalent of training and/or experience
• 5 years of experience as a product manager
• Strong presentation skills
• Data-driven decision making
• Ability to work in matrixed environment
• Strong working knowledge of health insurance products
• Strong skills in MS Office products including MS teams, Excel and PowerPoint

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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