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Member Services Representative Jobs in Riverside, CA

Crunch Fitness

Member Services Representative

Tustin, CA · On-site

$16 - $18/hr

Member Service Representative If you've got main-character energy, we want you. Welcome to Crunch -- where the vibes are high and the judgment is low. If you want a job that's fun, fast, social, and ...

Crunch Fitness

Member Services Representative

Tustin, CA · On-site

$16.90 - $18/hr

Wellness resources MEMBER SERVICE REPRESENTATIVE If you've got main-character energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

Crunch Fitness

Member Services Representative

Tustin, CA · On-site

$16 - $18/hr

Employee discounts MEMBER SERVICE REPRESENTATIVE If you've got main-character energy, we want you Welcome to Crunch - where the vibes are high and the judgment is low If you want a job that's fun ...

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All JobsMember Services Representative JobsMember Services Representative Jobs in Riverside, CA

Member Services Representative information

See Riverside, CA salary details

$9

$16

$25

How much do member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services representative in Riverside, CA is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $19.81 per hour, depending on experience, location, and employer.

What is a member services representative?

A member services representative is a customer service professional who assists members of an organization, such as a healthcare plan or financial institution, by answering questions, resolving issues, and providing information about products or services. They often work in call centers or office environments and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

Is remote member services representative a stressful job?

A remote member services representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
More about Member Services Representative jobs

What cities near Riverside, CA are hiring for Member Services Representative jobs?

Cities near Riverside, CA with the most Member Services Representative job openings:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,528 per year, or $16.6 per hour.

Member Services Representative

Crunch Fitness

Tustin, CA • On-site

$16 - $18/hr

Other

Re-posted 26 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Member Service Representative

If you've got main-character energy, we want you. Welcome to Crunch — where the vibes are high and the judgment is low.

If you want a job that's fun, fast, social, and full of energy (and free workouts), this is literally the perfect fit. You'll greet members, hype people up, keep the club looking, and compete with your team like it's the Crunch Olympics. This is not a "sit quietly at a desk" job. This is a be the vibe job. This is a walk in ready to start the party and hype up your team job.

What's in it for you:

  • Free gym membership
  • Top level Crunch membership with all the perks: classes, PT, hydromassage, all the goodies
  • Training + development so you actually grow
  • Real career opportunities — we promote from within and are growing quickly
  • PT sales commission
  • A fun, loud, high-energy team that feels like a friend group

What you'll do:

  • Greet members like they're walking into a party
  • Give fun, confident club tours
  • Crush your membership sales goals
  • Book members for their KickOff appointment, so we can actually help them reach their goals!
  • Keep the club clean, organized, and aesthetic
  • Answer phones + help members with anything they need
  • Open/close the POS drawer + complete checklists
  • Join team meetings + club events
  • Be the person who makes someone's day better just by saying hi with your million dollar smile!

You're basically the club's social butterfly.

Who you are:

  • Outgoing, energetic, and coachable
  • Loves fitness, loves people even more
  • Customer service, sales, or hospitality experience = bonus
  • Available for 3 shifts per week (3–6 hours each)
  • Must be CPR/AED certified
  • Someone who can hype others up and take feedback like a champ

If you're the friend who always says "let's go," you'll thrive here.

About Crunch:

Crunch is a No Judgment zone where everyone — every body, every background — comes to get stronger, feel better, and have fun doing it. We're known for:

  • Big energy
  • Colorful personality
  • Kickass group training
  • Making serious fitness actually fun

We take care of our members AND our team. When you grow, we grow.

Where you'll work:

SIR Fitness operates Crunch clubs across SoCal, including: Anaheim • Orange • Garden Grove • Huntington Beach • Fountain Valley • Tustin • San Clemente • Vista • Carmel Valley • Eastlake • Oceanside • University Square Our clubs include:

  • Turf zones
  • Olympic lifting platforms
  • Group fitness studios
  • HIIT Zone classes
  • Hydromassage, tanning, lounges
  • Cycle studios, 3D body scanners, saunas (select clubs)
  • Personal training + nutrition coaching

Translation: You'll work in a gym that looks like a fitness influencer's dream.

Why you'll love it:

  • You'll actually have fun at work
  • Meet new people every shift
  • Build real sales + customer service skills
  • Compete with your team (friendly trash talk encouraged)
  • Enjoy the gym + recovery zone before/after shifts
  • Be part of a growing company with real advancement

Ready to join the squad? Apply today and bring your energy to Crunch.

Compensation: $16.00 - $18.00 per hour

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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