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Member Services Representative Jobs in Riverside, CA

Planet Fitness

Member Services Representative

Santa Ana, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Santa Ana - Santa Ana, CA 92705 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to ...

Planet Fitness

Member Services Representative

San Dimas, CA · On-site

$17.28/hr

  • Medical

  • Retirement

Member Services Representative San Dimas - San Dimas, CA 91773 Overview Salary Range $17.28 - $17.28 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to ...

Planet Fitness

Member Services Representative

Diamond Bar, CA · On-site

$18.47/hr

  • Medical

  • Retirement

Member Services Representative Diamond Bar - Diamond Bar, CA 91765 Overview Salary Range $18.47 - $18.47 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to ...

Planet Fitness

Member Services Representative

Chino, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Chino - Chino, CA 91710 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Planet Fitness

Member Services Representative

Orange, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Orange - Orange, CA 92867 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Planet Fitness

Member Services Representative

Pomona, CA · On-site

$18.47/hr

  • Medical

  • Retirement

Member Services Representative Pomona - Pomona, CA 91766 Overview Salary Range $18.47 - $18.47 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Planet Fitness

Member Services Representative

Tustin, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Tustin - Tustin, CA 92782 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Planet Fitness

Member Services Representative

Anaheim, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Anaheim West Katella - Anaheim, CA 92802 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Supreme Fitness Group? Philosophy We ...

Crunch Fitness

Member Services Representative

Corona, CA · On-site

$33K - $50K/yr

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation. The MSR handles all preliminary guest questions ...

Planet Fitness

Member Services Representative

Upland, CA · On-site

$16.90/hr

  • Medical

  • Retirement

Member Services Representative Upland - Upland, CA 91786 Overview Salary Range $16.90 - $16.90 Hourly Position Type Part Time Description Why Join Planet Fitness? Philosophy We are here to provide a ...

Crunch Fitness

Member Services Representative

Corona, CA · On-site

$33K - $50K/yr

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions ...

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All JobsMember Services Representative JobsMember Services Representative Jobs in Riverside, CA

Member Services Representative information

See Riverside, CA salary details

$9

$16

$25

How much do member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services representative in Riverside, CA is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $19.81 per hour, depending on experience, location, and employer.

What is a member services representative?

A member services representative is a customer service professional who assists members of an organization, such as a healthcare plan or financial institution, by answering questions, resolving issues, and providing information about products or services. They often work in call centers or office environments and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

Is remote member services representative a stressful job?

A remote member services representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
More about Member Services Representative jobs

What cities near Riverside, CA are hiring for Member Services Representative jobs?

Cities near Riverside, CA with the most Member Services Representative job openings:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,528 per year, or $16.6 per hour.

Member Services Representative

Planet Fitness

Santa Ana, CA • On-site

$16.90/hr

Other

Medical, Retirement

Re-posted 7 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 600 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Member Services Representative

Santa Ana - Santa Ana, CA 92705

Overview

Salary Range $16.90 - $16.90 Hourly Position Type Part Time

Description

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits include

  • Free Black Card gym membership.
  • Day, evening, or overnight shifts.
  • Career growth opportunities.
  • Discounts on merchandise sold at the club.
  • Benefits including: medical, 401k, and supplemental insurance.
  • Discounts on movie tickets, theme parks, hotels, attractions, and much more.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
  • Assist in maintaining the neatness and cleanliness of the club.
    • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
    • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
    • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
Qualifications

Qualifications/Requirements

  • Customer service background preferred.
  • Must be 18 years of age or older.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent preferred.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter toxic chemicals during shift.
  • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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