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Member Services Representative Jobs in Raleigh, NC

NC SECU

Member Services Representative

Angier, NC · On-site

Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

Planet Fitness

Member Services Representative

Durham, NC · On-site

$9.50/hr

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * People with positive mental attitudes ...

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How much do member services representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for member services representative in Raleigh, NC is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a Member Services Representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What Does a Member Services Representative Do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a Member Services Representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.
More about Member Services Representative jobs
What are the most commonly searched types of Member Services Representative jobs in Raleigh, NC? The most popular types of Member Services Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Member Services Representative jobs? Cities near Raleigh, NC with the most Member Services Representative job openings:
Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $32,171 per year, or $15.5 per hour.
Member Services Representative

Member Services Representative

State Employees' Credit Union

Angier, NC • On-site

Full-time

Posted 11 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer general questions, including functions such as cash box management, account origination and maintenance, and all other services as needed.
Enhanced Expectations and Responsibilities at this Position Level*
  • Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures.
  • Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
  • Obtain and execute Notary Public services as requested by management.
  • Engage with community as requested by management.
  • Maintain a current and comprehensive knowledge of credit union products and services.
  • Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.

Performance Expectations and Essential Responsibilities*
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Follow all security and control procedures.
  • Serve members by processing transactions in the appropriate system and balancing a cash drawer.
  • Possess a thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
  • Operate a drive-through window as needed.
  • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
  • Help verify and prepare cash delivery and shipments.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
  • Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.
  • Review and take appropriate action on various reports.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Participate in additional training and continuing education.
  • Regular attendance and punctuality are mandatory.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Minimum Requirements
  • Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
  • Must have excellent communication skills, both verbal and written.
  • Must be self-motivated and dependable.
  • Must have a demonstrated ability to problem solve and use good judgment.
  • Must be an active listener and communicator.
  • Minimum of 2 years of directly related experience strongly preferred.
  • Consistently demonstrates SECU's Core Values.
  • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
* Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Member Services Representative position.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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