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Member Services Manager Jobs in Santa Rosa, CA (NOW HIRING)

Duckhorn Wine Company

Member Services Specialist

Napa, CA · On-site

$24 - $26.50/hr

This position interacts with DTC Managers, Hospitality, and Marketing teams to serve and enhance all member and customer service needs. This position must possess a next-level desire for hospitality ...

Auberge Collection

Guest Services Manager

Napa, CA

$78K/yr

The Guest Services Manager oversees the daily operations of the Front Office and PBX (Beehive ... Drive continuous improvement in both guest and team member satisfaction while supporting the ...

Stanly Ranch

Guest Services Manager

Napa, CA

The Guest Services Manager oversees the daily operations of the Front Office and PBX (Beehive ... Drive continuous improvement in both guest and team member satisfaction while supporting the ...

Auberge Collection

Guest Services Manager

Napa, CA · On-site

$78K/yr

The Guest Services Manager oversees the daily operations of the Front Office and PBX (Beehive ... Drive continuous improvement in both guest and team member satisfaction while supporting the ...

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All JobsMember Services JobsMember Services Manager JobsMember Services Manager Jobs in Santa Rosa, CA

Member Services Manager information

See Santa Rosa, CA salary details

$27.3K

$63.2K

$98.4K

How much do member services manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for member services manager in Santa Rosa, CA is $63,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $74,900.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What job categories do people searching Member Services Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Member Services Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Member Services Manager jobs?

Cities near Santa Rosa, CA with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,193 per year, or $30.4 per hour.

Member Services Supervisor

Crunch - Bay Area

Santa Rosa, CA • On-site

Other

Re-posted 9 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

Fitness management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to employees.

Recruit and hire the highest possible caliber of staff.

Operations

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Serves as the lead customer service contact for members at the front desk

Demonstrate a working knowledge of all standard club operating procedures and policies

Communicate and interpret club policies and procedures to members and employees

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Assist in the staffing, training, and performance management of Front Desk employees.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

Support company programs and promotion to help generate new sales leads for optimum new membership growth

Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.

Achieve desired revenue goals thru the leadership and motivation of employees.

Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Support personnel related problems or difficulties by following club procedure and documentation.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions.

Recruit and hire the highest possible caliber of staff.

Serve as a role model for employees.

Accountabilities

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

Oversees expense goals by managing payroll and general and administrative expenses.

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Keep current in knowledge of key competitors.

Conduct frequent facility walkthroughs

Measurement Standards

Successful management of all financial budgetary goals.

Net Promoter Scores and Social Media Feedback Scores

Membership retention.

Follow all policies and procedures.

Special Skills:

Excellent written and verbal communication

Strong leadership skills

Strong administrative skills

Strong customer service skills

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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