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Member Services Manager Jobs in San Ramon, CA (NOW HIRING)

Crunch , Inc.

Member Services Representative

San Jose, CA · On-site

$17.55 - $19/hr

Manager Requirements: Fluent in English, Proficient reading and writing skills, Computer Skills ... of member services in accordance with company procedures, Know club facility, services, and ...

Crunch Fitness

Member Services Representative

San Jose, CA · On-site

$17.55 - $19/hr

Manager Requirements * Fluent in English * Proficient reading and writing skills * Computer skills ... Schedule member services: tanning, etc * Facilitate payment of member services in accordance with ...

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Member Services Manager information

See San Ramon, CA salary details

$27.9K

$64.6K

$100.6K

How much do member services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for member services manager in San Ramon, CA is $64,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are popular job titles related to Member Services Manager jobs in San Ramon, CA?

For Member Services Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in San Ramon, CA look for?

The top searched job categories for Member Services Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Member Services Manager jobs?

Cities near San Ramon, CA with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $64,591 per year, or $31.1 per hour.

Member Services Representative

San Jose, CA • On-site

Crunch - Bay Area
Fitness and Sports Centers • 1 - 5K employees
Learn more about Crunch - Bay Areaexternal

$17/hr

Part-time

Re-posted 9 days ago

Crunch Fitness rating

5.7

Company rating: 5.7 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

Job description

Reports to:
  • Manager
 
Requirements: 
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
 
Special Skills: 
  • Strong customer service skills
 
Responsibilities: 
  • Membership Sales
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties
 
Meetings: 
  • Monthly or Weekly Department Meetings Employee Training Meetings

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

View All Crunch Fitness Jobs