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Member Service Representative Jobs in Baton Rouge, LA

ALLIANCE SAFETY COUNCIL

MSR Level 2

Baton Rouge, LA · On-site

Member Service Representative Level II Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non-Exempt Summary: Member Service Representative supports the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

Alliance Safety Council

MSR Level 1

Gonzales, LA · On-site

Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by the organization to our clients. Supervisory ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Baton Rouge, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

Alliance Safety Council

MSR Level 1

Baton Rouge, LA · On-site

Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by the organization to our clients. Supervisory ...

ALLIANCE SAFETY COUNCIL

MSR Level 1- PT

Baton Rouge, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Baton Rouge, LA · On-site

Member Service Representative Level I Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non Exempt Summary: Member Service Representatives support the ...

Alliance Safety Council

MSR Level 1- PT

Baton Rouge, LA · On-site

None Description Member Service Representative Level I Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by ...

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Member Service Representative information

See Baton Rouge, LA salary details

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How much do member service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for member service representative in Baton Rouge, LA is $13.92, according to ZipRecruiter salary data. Most workers in this role earn between $10.53 and $16.63 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are popular job titles related to Member Service Representative jobs in Baton Rouge, LA?

For Member Service Representative jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Baton Rouge, LA look for?

The top searched job categories for Member Service Representative jobs in Baton Rouge, LA are:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,223 per year, or $13.6 per hour.

Member Service Representative

Baton Rouge, LA • On-site

Campus Federal Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Campus Federal Credit Unionexternal

Other

Medical, Dental, PTO

Posted 28 days ago

Job description

Member Service Representative

Campus Federal Credit Union now hiring a Member Service Representative to join our team in the Member Relations Center (call center). The primary purpose of this position is to assist Campus Federal in our mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members.

A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while assisting with all requests through our inbound and outbound initiatives.

Responsibilities include:

  • Assists member with inquiries and product servicing via phone, fax, email, web and video chat, and secure messaging
  • Processes various member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payment requests, and ACH originations
  • Maintains a high knowledge level of all products and services in order to effectively respond to member inquiries and resolve issues
  • Actively cross-sells additional products and services to achieve Credit Union goals
  • Assists members with accessing all Credit Union digital service offerings
  • Process outgoing wire requests accurately and timely
  • Communicates suspected member account abuse including potential red flags, elder abuse, or regulatory issues
  • Updates members' mailing address and contact information after diligent member authentication
  • Responsible for compliance with all required regulations and policies

Requirements:

  • High School diploma/GED and two years of experience in the financial service industry.

Benefits include: 100% paid health, dental and LTD insurance for the employee. Other benefits and dependent benefits available. Generous paid vacation and paid sick leave also available.

Due to the high volume of applicants, only those most qualified will be contacted.

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