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Member Service Rep Jobs in Ontario (NOW HIRING)

Crunch Fitness

CA$18/hr

Member Service Representative More about this job > Description Crunch Fitness is rapidly expanding across New York, and we're looking for a motivated Front Desk Agent to join our team. This role is ...

Planet Fitness-United Fitness Partners

Member Services Representative Reports To: Club Manager FLSA Classification: Non-Exempt THE ... You will create "raving fans" by delivering +1% customer service, continually engaging and ...

Planet Fitness-United Fitness Partners

Member Services Representative Reports To: Club Manager FLSA Classification: Non-Exempt THE ... You will create "raving fans" by delivering +1% customer service, continually engaging and ...

Planet Fitness-United Fitness Partners

Member Services Representative Reports To: Club Manager FLSA Classification: Non-Exempt THE ... You will create "raving fans" by delivering +1% customer service, continually engaging and ...

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Showing results 21-40

All JobsMember Service Rep JobsMember Service Rep Jobs in Ontario

Member Service Rep information

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in Ontario are hiring for Member Service Rep jobs?

Cities in Ontario with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Member Service Representative (Part-time)

Careers | FirstOntario Credit Union

Brantford, ON • On-site

Part-time

Medical, Retirement

Re-posted 4 days ago

Job description

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, including comprehensive benefits packages
  • Enhanced mental health benefits through SunLife and TELUS Health
  • Exclusive banking benefits
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

Role

Sales:

  1. Provide prompt, accurate, efficient transactional sales to members including, drafts, AFT, bill payments, direct debit, stop payments and bill payment setup.
  2. Recognize and act upon appropriate opportunities to engage members in discussions to enhance their services with us through cross sells, or consolidation of business held with competitors, through appropriate referrals to other staff.
  3. Utilize smooth referral process, whether for new or renewal business.
  4. Perform retention activity (term maturities, etc.), when requested.
  5. Track referral activity.
  6. Actively contribute to campaign activity, as directed.

Service:

  1. Apply our "Member First" principles and service standards with all members and prospective members.
  2. Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
  3. Put member's, or prospective member's needs for service and attention before any administrative or operational work of your own.
  4. Work with member to resolve inquiries and/or concerns. Refer to other available staff if "wait time" for other members may be compromised.
  5. Process transactions for others as required.
  6. Assist / relieve other positions with duties in the branch as required.

Operations:

  1. Adhere to policies, procedures and standards.
  2. Complete all work accurately and efficiently.
  3. Balance cash daily or as instructed.
  4. Act as joint custodian and/or combination holder, as required (ATM, night depository, Treasury etc.).
  5. Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. Place holds, messages etc. in line with policy.
  6. Provide overrides and other such operational work within guidelines outlined in your "letter of authority".
  7. Perform all audits, processes and proofing, as required.
  8. Assist in the daily upkeep of the branch including filing, sorting, scanning, etc.
  9. Complete sundry duties as required.
  1. Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications:

  • Above average interpersonal and communications kills
  • Must be able to work well with a minimum of supervision
  • Must be capable of working as a team player, willing to assist other staff as required
  • Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate
  • Must be willing to learn and apply coaching
  • Must be flexible and prepared to work hours established to meet member service demands
  • Must have reliable and capable internet accessibility if remote shifts are required

Job Requirements

  • Grade 12 or equivalent
  • Previous cash handling and/or customer service preferred
  • Experience in MS Office is preferred

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.
This is for an existing vacancy. 

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