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Member Service Officer Ii Jobs (NOW HIRING)

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work ...

Global Credit Union

Member Service Officer

Spokane, WA · On-site

$57K - $90K/yr

Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work ...

City of Chico

Community Services Officer I/II

Chico, CA

$47K - $70K/yr

Community Service Officers often go on to become Police Officers. This position is also great for ... Community Services Officer II: This is the fully qualified journey-level classification in the ...

Levo Credit Union

Member Service Officer

Sioux City, IA · On-site

$20 - $30/hr

Job Type Full-time Description Member Service Officer 1 (MSO 1) Department: Member Services Reports ... Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested ...

Levo Credit Union

Member Service Officer

Sioux Falls, SD · On-site

$20 - $30/hr

Job Type Full-time Description Member Service Officer 1 (MSO 1) Department: Member Services Reports ... Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested ...

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All JobsMember Service Officer Ii Jobs

Member Service Officer Ii information

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$29K

$56.6K

$100.5K

How much do member service officer ii jobs pay per year?

As of Jul 26, 2026, the average yearly pay for member service officer ii in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a level 2 position?

A Level 2 position for a Member Service Officer II typically indicates a mid-level role with increased responsibilities compared to entry-level positions. It often requires prior experience, customer service skills, and familiarity with banking or financial services, and may involve handling more complex member inquiries and tasks. Advancement to this level usually depends on performance, experience, and sometimes additional certifications.

Is a Member Service Officer II job stressful?

A Member Service Officer II role can be stressful due to the need to handle customer inquiries, resolve issues efficiently, and meet service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment.

What are Member Service Officer II responsibilities?

A Member Service Officer II typically works at financial institutions like credit unions or banks, assisting members with their accounts and financial transactions. Their responsibilities often include opening and closing accounts, processing deposits and withdrawals, resolving member inquiries, and promoting financial products and services. They may also handle loan applications, address account discrepancies, and ensure compliance with banking regulations. This role requires strong customer service skills, attention to detail, and a good understanding of the institution’s products and policies.

What is the difference between Member Service Officer Ii vs Member Service Officer I?

AspectMember Service Officer IiMember Service Officer I
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or financeHigh school diploma or equivalent; entry-level position
Work EnvironmentCustomer service centers, financial institutions, or credit unionsCustomer service desks, call centers, or branch offices
Employer & Industry UsageFinancial institutions, credit unions, cooperative organizationsSimilar industries, often within the same organizations
Common Search & Comparison IntentUnderstanding role responsibilities, qualifications, and career progressionEntry-level duties, training requirements, and job expectations

The Member Service Officer Ii typically requires more experience or certifications than the Member Service Officer I, and may handle more complex customer inquiries. Both roles are essential in customer service within financial institutions, with the Ii level often serving as a step up from the I position, offering greater responsibilities and opportunities for advancement.

What jobs pay 4000 a week without a degree?

Member Service Officer II roles typically do not pay $4,000 a week without a degree, as they are entry-level customer service positions. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales, real estate, or certain entrepreneurial ventures, which rely more on experience, skills, or licensing than formal education.

What are the key skills and qualifications needed to thrive as a Member Service Officer II, and why are they important?

To thrive as a Member Service Officer II, you need a solid background in customer service, financial transactions, and account management, often supported by experience in banking or credit unions. Proficiency with core banking systems, CRM software, and familiarity with regulatory compliance tools is typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help you build trust and resolve member concerns efficiently. These skills ensure accurate processing, compliance, and high-quality service, which are critical for member satisfaction and organizational success.

How does a Member Service Officer II typically collaborate with other departments within a credit union or bank?

A Member Service Officer II often serves as a liaison between members and various departments, such as lending, operations, and compliance. They frequently coordinate with loan officers to assist members with applications, work alongside compliance teams to ensure regulatory requirements are met, and communicate with IT or operations for troubleshooting account issues. This collaborative approach helps ensure members receive comprehensive service and that their financial needs are addressed efficiently. Teamwork and strong communication skills are essential for success in this role.

How much does Secu pay an hour?

The hourly pay for a Member Service Officer II varies depending on the organization and location, but it typically ranges from $15 to $20 per hour. Compensation may also include benefits such as health insurance and retirement plans, and the role often requires customer service skills and familiarity with financial products.
More about Member Service Officer Ii jobs
What job categories do people searching Member Service Officer Ii jobs look for? The top searched job categories for Member Service Officer Ii jobs are:
Member Service Officer Ii jobs near you
Infographic showing various Member Service Officer Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

Member Service Officer (MSO)

mytfcuhr

Oklahoma City, OK

$22.20/hr

Other

Posted 17 days ago

Job description

Tinker Federal Credit Union’s Oklahoma City North Rockwell branch has an immediate opening for a Member Service Officer (MSO)! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more. We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer (MSO), you will be responsible for the following:

  • Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions
  • Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
  • Assisting with training other team members on a variety of topics needed to perform their duties

Salary Range:

This is a non-exempt position. The starting hourly rate is $22.20 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:

Approximately 8:30 AM - 5:30 PM Monday-Friday & rotating Saturdays 8:30 AM - 12:30 PM

Education/Experience:

You must have a high school diploma or equivalent and two years applicable work experience in a closely related position is required. Financial institution experience is preferred. 

Applicable education levels may be eligible to satisfy experience requirements. 

Certificates, Licenses, Registrations:

  • Incumbent Bonding REQUIRED by TFCU’s chosen authority 
  • TFCU University certification required and completed
  • SAFE Act registration required
  • Complete and pass regulations training

Keys to success:

In order to be successful as a Member Service Officer (MSO), you must possess these qualifications:

  • Great interaction, communication, and organizational skills.
  • Knowledge of TFCU history, code of ethics, products, and services.
  • Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards
  • Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules
  • A passion for assisting customers and a sense of professionalism.
  • Proficiency in Microsoft Office and use of basic, fundamental office equipment.

Apply