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Member Service Associate Jobs in Springfield, VA

United Nations FCU

Member Service Associate

Washington, DC · On-site

$46K - $55K/yr

... member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications. • Process routine transactions and requests (e.g ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Springfield, VA

Member Service Associate information

See Springfield, VA salary details

$9

$19

$33

How much do member service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for member service associate in Springfield, VA is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Springfield, VA are hiring for Member Service Associate jobs?

Cities near Springfield, VA with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,310 per year, or $19.9 per hour.

Member Service Associate

United Nations Federal Credit Union

Washington, DC • On-site

$46K - $55K/yr

Other

Re-posted 28 days ago

Job description

Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct. The position is onsite. Washington, D.C. Salary Range - $46,608 - $55,000 annually; compensation is commensurate to geographic location. • Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. • Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications. • Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and compliance. • Handle branch operational tasks such as mail management, scanning documents, receiving deliveries, branch operational logs for GCS instant issues, incoming credit cards from GCS and branch opening/closing logs. • Respond to telephone calls and support branch staff in coordinating appointments and facilitating member needs. • Participate in training programs and perform additional duties as assigned to support overall branch operations. • Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: - Maintain awareness of and report suspicious activity - Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs) - Complete annual BSA/AML/OFAC training • High school diploma or equivalent. • 1–2 years of experience in customer service. • Bilingual in Spanish or French is required. • Proficient in computers, including Microsoft Office applications. • Knowledge of banking products and compliance with banking regulations. • Strong interpersonal, verbal, and written communication skills. • Detail-oriented with excellent organizational abilities.

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