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Member Service Associate Jobs in Ashburn, VA (NOW HIRING)

EōS Fitness

Service Associate

Boyds, MD · On-site

$15 - $16/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate - Night

Boyds, MD · On-site

$16 - $17/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Ashburn, VA

Member Service Associate information

See Ashburn, VA salary details

$9

$19

$32

How much do member service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for member service associate in Ashburn, VA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Ashburn, VA?

The most popular types of Member Service jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for Member Service Associate jobs?

Cities near Ashburn, VA with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Ashburn, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,443 per year, or $19.4 per hour.

Service Associate

EōS Fitness

Boyds, MD • On-site

$15 - $16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

EōS Fitness rating

6.0

Company rating: 6.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Greet members and guests with a friendly and professional attitude
  • Provide information about gym services, programs, and membership options.
  • Address member inquiries, concerns, and complaints promptly and professionally.
  • Check-in members and guests using the gym's management system.
  • Oversee and manage check-in alerts and notifications.
  • Ensure the front desk area is clean, organized, and stocked with necessary supplies.
  • Process payments for memberships, classes, and retail items.
  • Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
  • Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
  • Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications:
  • Previous experience in customer service or front desk role.
  • Experience or strong interest in the fitness industry is a plus
  • Excellent interpersonal skills with a customer-focused attitude.
  • Ability to multitask and handle a fast-paced environment.
  • Proficiency in MS Office and familiarity with gym management software.
  • Strong organizational and problem-solving skills.
  • Flexibility to work evenings, weekends, and holidays as required.
  • And, of course, someone who embraces our Core Values!

Requirements:
  • CPR certification required within 30 days of hire.
  • Must attend all mandatory company trainings withing 30 days of employment.
  • Follow all current company policies and standard operating procedures, which may be updated or changed over time.
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to bend routinely and repetitively to lift more than 40 lbs.
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.

Hourly Pay Range
$15-$16 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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