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Member Service Associate Jobs in Norfolk, VA (NOW HIRING)

Big Lots

Customer Service Associate

Norfolk, VA · On-site

$14 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Team Player Works well as a member of a group * Preferred: Loyal Shows firm and constant support to ...

Big Lots

Customer Service Associate

Hampton, VA · On-site

$14.25 - $19.75/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Works well as a member of a group * Preferred : Loyal: Shows firm and constant support to a cause ...

Roses Discount Stores

Customer Service Associate

Yorktown, VA · On-site

$12.75 - $17.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest ...

Global Partners LP

Food Service Associate - Millers

Norfolk, VA · On-site

$13.66 - $16.87/hr

  • Medical

  • Dental

  • Life

  • Retirement

Our Fresh Food Associate is responsible for the store's deli and food service daily operations ... A member of our Talent Acquisition team will review your application and may connect you with the ...

Raising Cane's

Crew Member

Norfolk, VA · On-site

$12.25 - $16/hr

Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service ...

Raising Cane's

Crew Member

Norfolk, VA

$12.25 - $16/hr

Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service ...

Raising Cane's

Crew Member

Norfolk, VA · On-site

$12.25 - $16/hr

Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Norfolk, VA

Member Service Associate information

See Norfolk, VA salary details

$9

$18

$30

How much do member service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for member service associate in Norfolk, VA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.52 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Norfolk, VA?

The most popular types of Member Service jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Member Service Associate jobs?

Cities near Norfolk, VA with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,266 per year, or $18.4 per hour.

Customer Service Associate

Big Lots

Norfolk, VA • On-site

$14 - $19.25/hr

Other

Re-posted 5 days ago

Big Lots rating

5.0

Company rating: 5.0 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

606th of 734 rated retailers

Job description

Big Lots Customer Service Associate

Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve.

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

  • Provides customer engagement in positive and approachable manner.
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Independently stocks shelves and recovers merchandise in the store.
  • Accurately handles customer funds and processes transactions using the POS system.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions:

  • Retail store environment where extended periods of standing are required
  • Retail store stockroom environment subject to fluctuations in temperature
  • Frequent lifting and maneuvering of merchandise and displays.
  • Exposure to dust and extreme temperatures while unloading trailers.
  • Scheduled work hours may vary, to include evenings and weekends.
  • Occasional use of ladders required.
Qualifications

Behaviors:

  • Preferred: Dedicated Devoted to a task or purpose with loyalty or integrity
  • Preferred: Enthusiastic Shows intense and eager enjoyment and interest
  • Preferred: Team Player Works well as a member of a group
  • Preferred: Loyal Shows firm and constant support to a cause

Motivations:

  • Preferred: Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Preferred: Growth Opportunities Inspired to perform well by the chance to take on more responsibility
  • Preferred: Goal Completion Inspired to perform well by the completion of tasks
  • Preferred: Self-Starter Inspired to perform without outside help

Education:

  • Preferred: High School or better.

Experience:

  • Preferred: Less than 2 years: Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Big Lots employees say

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About Big Lots

Sourced by ZipRecruiter

Big Lots, headquartered in Westerville, Ohio, US, is a distinctive and diversified retail corporation. Operating in the retail industry, the company's core businesses involve offering an extensive range of merchandise such as furniture, seasonal items, consumables, soft home products, electronics, and accessories. Big Lots was founded in 1967 under the name Consolidated Stores Corporation until it was officially renamed Big Lots Inc. in 2001. The corporation's mission focuses on making a difference in the communities they serve by delivering surprising values every day. In line with this, Big Lots takes pride in their continued commitment to responsible retailing which includes their steadfast embrace of their corporate social responsibility.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westerville, OH, US

Year founded

1967

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