Member Service Associate Jobs in Spokane, WA (NOW HIRING)

OUR CULTURE:

At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Associate Branch Executive, the Evening and Weekend Manager delivers excellent member service by creating an environment that is safe, member-centric, friendly, courteous, and highly efficient. The Evening and Weekend Manager supplies leadership to the staff in the building, in the absence of the Associate Branch Executive and Membership Director, by adhering to our operation principles, conducting the mission of the Y, enforcing our policies and guidelines, and supervising the member service desk and staff.

ESSENTIAL FUNCTIONS:

1. Manages time between working front desk operations and overseeing activities throughout the building including quality control, member and staff safety, initial discipline to all YMCA staff, and member engagement and satisfaction. 
2. Processes membership transactions including sales, member check-in, tours, paperwork, and exceptions for Membership for All circumstances
3. Monitors staff coverage, adjusting membership staffing levels as needed based on seasonal fluctuations and usage.
4. Supplies input on strategies or methods relating to member acquisition and retention, including efforts including cancellation tracking, new member welcome phone calls, and cause-driven tours.
5. Serves as a member of the Membership Leadership Team, reinforcing YMCA policies and procedures and membership standards, and works with Membership Director and Associate Branch Executive to issue information to the Membership Department.
6. Maintains current knowledge on all YMCA programs, facilities, and services.
7. Makes decisions within operating systems related to failed drafts, cancellations, and other membership functions in the absence of the Membership Director and Associate Branch Executive.
8. Supplies leadership in director(s) absence during an accident/incident in the facility, ensuring accidents/incidents/MOD shift reports are completed and distributed.
9. Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations

 QUALIFICATIONS:

• High School Diploma or G.E.D required
• 1 to 3 years working in health and wellness, hospitality or customer service or retail field preferred.
• Completes YMCA program-specific training upon hire
• Comprehensive knowledge of the Emergency Action Plan and Operations Manual.
• Skills in complex problem solving, conflict management, and conflict resolution
• Proficiency in YMCA software platforms and computer programs
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
   

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee must regularly interact with others and solve problems through oral comprehension and expression, as well as active listening and speech recognition
• The employee is regularly required to move around the work environment, viewing all departments and areas of the facility
• The employee must regularly prioritize and complete a variety of tasks under tight time constraints
• The employee must regularly use computers and telephones
• Specific vision abilities required by this job include near vision
• The noise level in the work environment is usually moderate

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $20.50/hr

WHAT YOU GET FROM WORKING AT THE YMCA:

• Frequent opportunities to makes a difference in the lives of youth, adults, and senior members 
• Family YMCA membership with program discounts available 
• Paid sick time accruing at 1 hour every 40 hours worked 
• Medical, Dental Insurance, Flexible Spending Accounts for Medical or Dependent Care, Long Term Disability, and Life Insurance. Medical Insurance starts at $45/month for employee-only coverage. 
• 10 paid holidays per year 
• Paid vacation time accruing at 7.66 hours a month (starting at 11 days per year) 
• Up to two hours of Child Watch services per day, per child while employee is on site and working  
• Flexible schedules that work for YOU 
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)  

The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. 

Apply today!