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Member Service Associate Jobs in Rochester, NY (NOW HIRING)

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All JobsMember Service Associate JobsMember Service Associate Jobs in Rochester, NY

Member Service Associate information

See Rochester, NY salary details

$9

$18

$31

How much do member service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for member service associate in Rochester, NY is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Rochester, NY are hiring for Member Service Associate jobs?

Cities near Rochester, NY with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,022 per year, or $18.8 per hour.

Grow Your Banking Career with Five Star Bank

Five Star Bank

Batavia, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Five Star Bank (New York) rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Five Star Bank is growing, and we’re always looking for talented individuals to join our branch teams. If you don’t see a current branch opening on our careers page, we encourage you to apply here. Your information will be reviewed and considered as opportunities become available in your area.


Opportunities in our Branches Include:


Service Associate:
Service Associates are often the first point of contact for customers in the branch and play a vital role in creating a welcoming, accurate, and efficient banking experience. This position focuses on processing routine transactions, supporting daily branch operations, and assisting customers with account needs. Service Associates build strong customer relationships by delivering friendly, dependable service while ensuring compliance with policies and procedures.


Relationship Banker:
Relationship Bankers take ownership of the customer experience from beginning to end by proactively developing new relationships and strengthening existing ones. This role emphasizes outbound prospecting, financial needs discovery, and consultative conversations to recommend appropriate banking products and services. Relationship Bankers support customers’ financial well‑being while driving branch growth through solution‑based selling and exceptional service.


Branch Manager:
Branch Managers provide overall leadership for branch operations while driving sales performance, customer experience, and team development. This role is responsible for hiring, coaching, and mentoring staff; ensuring operational excellence and regulatory compliance; and fostering strong community relationships. Branch Managers balance strategic growth initiatives with day‑to‑day leadership to achieve branch goals, deepen customer relationships, and contribute to the bank’s long‑term success.


Why You’ll Love Working at Five Star Bank:


  • In‑branch incentives to help increase your earning potential
  • Access to premier banking services
  • Competitive paid time off
  • 11 paid company holidays
  • Comprehensive health and welfare benefits starting the first of the month after hire, including medical, vision, dental, prescription coverage, flexible spending accounts, life insurance, voluntary benefits, and company‑provided disability coverage
  • Retirement benefits including a 401(k) and an employer‑funded pension plan
  • Employee perks such as tuition reimbursement, wellness reimbursement, employee‑only financial services, and an employee referral program
  • Paid volunteer opportunities to support the communities we serve


Candidates selected to move forward in the hiring process will be required to apply to the specific job posting associated with the role being offered, in accordance with standard company hiring practices.


A member of our team will reach out directly if an opportunity aligns with your background, experience, and interests.

What Five Star Bank (New York) employees say

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