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Member Service Associate Jobs in Buffalo, NY (NOW HIRING)

Savers Value Village

Customer Service Associate

Buffalo, NY · On-site

$16 - $21.08/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job ... to every team member across our organization - from new hires to senior executives. We develop ...

Fallon Health

FHW Food Service Associate

Buffalo, NY · On-site

$13.50 - $17.75/hr

Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and ...

New

Fallon Health

FHW Food Service Associate

Buffalo, NY

$13.50 - $17.75/hr

Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and ...

New

Fallon Health

FHW Food Service Associate

Buffalo, NY · On-site

$13.50 - $17.75/hr

Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and ...

New

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All JobsMember Service Associate JobsMember Service Associate Jobs in Buffalo, NY

Member Service Associate information

See Buffalo, NY salary details

$9

$18

$30

How much do member service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service associate in Buffalo, NY is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.57 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Buffalo, NY?

The most popular types of Member Service jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Member Service Associate jobs?

Cities near Buffalo, NY with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,310 per year, or $18.4 per hour.

Member Service Representative (Buffalo Region)

Broadview FCU

Buffalo, NY • Hybrid

$20/hr

Full-time

Re-posted 21 days ago

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

This position is currently remote with the intention of moving to a hybrid model in the future. Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and for this training.

Summary of Role:

In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners, contributing to the development of deeper member relationships. Moreover, the role involves educating members on credit union products, ensuring compliance with policies and regulations, and providing assistance with account maintenance.

Essential Job Functions/Responsibilities:

  • Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions.

  • Provide accurate information about products, services, and promotions.

  • Process financial transactions on member's accounts in an efficient and effective manner.

  • Review, qualify, open and close deposit accounts and ATM/debit cards and submit disputes.

  • Process credit card payments, transfers, fees, and all related tasks accurately.

  • Decision fee-refunds within defined relationship parameters and authority thresholds.

  • Act as a member advocate and handle difficult conversations with professionalism and courtesy.

  • Resolve member's concerns while ensuring regulatory compliance.

  • Stay updated on product knowledge and company policies.

Minimum Job Qualifications:

  • Minimum: High School or Equivalent

  • Preferred: 2 year / Associates Degree in Business, Finance, or Related from an accredited institution.

  • Proven customer service experience or relevant work experience.

  • Excellent communication skills, both verbal and written.

  • Ability to multitask and work in a fast-paced environment.

  • Strong problem-solving skills and attention to detail.

  • Proficient in using call center software and computer applications.

  • Flexibility to work various shifts, including weekends.

Starting Compensation: $20/hr, plus a competitive benefits package.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

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