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Member Service Associate Jobs in Rochester, NY (NOW HIRING)

Savers | Value Village

Customer Service Associate

Webster, NY · On-site

$16 - $21.08/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job ... team member across our organization -- from new hires to senior executives. We develop around 90 ...

Savers Value Village

Customer Service Associate

Webster, NY · On-site

$16 - $21.08/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job ... to every team member across our organization - from new hires to senior executives. We develop ...

Savers/Value Village

Customer Service Associate

Webster, NY

$16 - $21.08/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job ... team member across our organization -- from new hires to senior executives. We develop around 90 ...

103 Rochester General Hospital

Access Associate

Greece, NY · On-site

$17.85 - $20/hr

  • Medical

  • Vision

  • Life

SUMMARY In a customer service-oriented manner, interviews patients and/or their representative to ... It's vision is to lead the evolution of healthcare to enable every member of the communities it ...

103 Rochester General Hospital

Access Associate

Greece, NY

$17.85 - $20/hr

  • Medical

  • Vision

  • Life

SUMMARY In a customer service-oriented manner, interviews patients and/or their representative to ... It's vision is to lead the evolution of healthcare to enable every member of the communities it ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Rochester, NY

Member Service Associate information

See Rochester, NY salary details

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How much do member service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service associate in Rochester, NY is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Rochester, NY are hiring for Member Service Associate jobs?

Cities near Rochester, NY with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,022 per year, or $18.8 per hour.

Customer Service Associate

Savers | Value Village

Webster, NY • On-site

$16 - $21.08/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Description

Job Title: Customer Service Associate

Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position.

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

  • Bundled health plans such as medical, Rx, dental and vision

  • Company-paid life insurance for extra protection and peace of mind

  • Programs to stop smoking, diabetes management coaching, and on demand care options.

  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

  • Paid time off from work for leisure or other hobbies.

  • A range of mental health services to assist you in managing daily life.

FLSA: Non-exempt

Work Type/ Location: On-site

Savers is an E-Verify employer.

980 Ridge Road, Webster, NY 14580

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