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Member Service Associate Jobs in Normal, IL (NOW HIRING)

Sam's Club

Pharmacist

Eureka, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Colfax, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Farmer City, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Normal, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Farmer City, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Roanoke, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Le Roy, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Lexington, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

Sam's Club

Pharmacist

Mackinaw, IL · On-site

$98K - $172K/yr

... Associates on proper Member service approaches and techniques to ensure Member needs complaints and issues are successfully resolved within Company guidelines and standards Ensures compliance with ...

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Showing results 21-40

All JobsMember Service Associate JobsMember Service Associate Jobs in Normal, IL

Member Service Associate information

See Normal, IL salary details

$9

$18

$31

How much do member service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for member service associate in Normal, IL is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What cities near Normal, IL are hiring for Member Service Associate jobs?

Cities near Normal, IL with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,666 per year, or $18.6 per hour.

Financial Advisor - Lincoln/Bloomington/Normal Based

CEFCU

Bloomington, IL • On-site

$58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

CEFCU rating

9.1

Company rating: 9.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?
Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Provides financial planning, investment services, and member relationship management. Refines financial strategies, deepens member engagement, and enhances advisory skills. Assesses member needs, conducts consultations, and recommends tailored investment and insurance solutions. Strengthens knowledge of brokerage operations, compliance, and business development. Within two years transitions to a Financial Advisor III.
Provides the highest quality member experience, for both internal and external members.
Core Hours
Monday - Friday 8:45 am - 5:15 pm
Note: Core hours may change and availability for evening and Saturday hours may occur to meet business needs.

Required:

  • High school diploma or equivalent
  • Maintains a Life/Health Producer license along with FINRA Series 7 and Series 66, or Series 7, 63, and 65, or Series 7, 63, and 66 licenses, while fulfilling all continuing education and testing requirements necessary to keep licenses current.
  • Must possess a current, valid driver's license, an acceptable driving record, and personal vehicle insurance.
  • Must be fingerprinted and pass FINRA's background checks.
  • Must sign Broker-Dealer's Registered Representative Agreement
  • 2-6 years of licensed experience in securities

Preferred:

  • Completion of Associates, Bachelors, or Master degree in Finance, Business Administration, Economics, Accounting, or a related field
  • 4-6 years of licensed experience in securities may be considered in place of a degree.
  • Experience in member/client relationship management, financial planning, or sales within a financial institution is preferred.
  • Certifications such as Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC)
  • Bi-lingual, Spanish preferred
  • Strong knowledge of investment products, financial planning concepts, and regulatory requirements
  • Excellent communication, interpersonal, and relationship-building skills
  • Sales and business development experience with a focus on financial solutions
  • Ability to analyze financial data and present recommendations to member/clients
  • Proficiency in financial planning software and CRM systems

Annual Base Pay Range

The anticipated starting pay range for this position is $58,656.00 - $58,656.00.

This position is eligible for incentive pay opportunities based on sales performance.

Benefits

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan - Pension

Defined Contribution Plan - 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

What CEFCU employees say

Pay

Benefits

Hours and flexibility

Workplace

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