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Member Service Associate Jobs in Springfield, IL

Public Consulting Group

Client Service Associate 1

Springfield, IL · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 ... The firm is a member of a family of companies with experience in all 50 states, and clients in ...

Public Consulting Group

Client Service Associate 2

Springfield, IL · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The firm is a member of a family of companies with experience in all 50 states, and clients in ... Services: * Teaching * Learning Solutions * Data Systems * IT Solutions * Financial Solutions

Pearson

Advanced Associate, Customer Service

Springfield, IL · On-site

$14.25 - $19.75/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Springfield, IL

Member Service Associate information

See Springfield, IL salary details

$9

$18

$31

How much do member service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for member service associate in Springfield, IL is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Springfield, IL are hiring for Member Service Associate jobs?

Cities near Springfield, IL with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,197 per year, or $18.8 per hour.

Member Service Associate - Kerasotes

YMCA of Springfield

Springfield, IL • On-site

$15/hr

Part-time

Life, Retirement, PTO

Re-posted 7 days ago

Job description

A Member Service Associate (MSA) is a leader. They take pride in their job and can resolve inquiries and issues in a friendly manner. They have a strong work ethic and are team players and like to work in a fast-paced environment where no two days are ever the same.


  • They have a friendly yet professional attitude and carry themselves in a fashion that imbues respect.
  • Are known for showing leadership.
  • Sells Memberships and Programs.
  • Contributes to member retention.
  • They are proficient computer software users and can find all information needed.
  • Trained and able to respond to emergencies and is always updated on safety procedures.
  • They can oversee multiple duties simultaneously, including but not limited to:
    • Maintain a clean, organized and properly stocked workspace
    • Handle cash balance and receipt all money transactions at the desk
    • Open/close Y facility as scheduled
    • Assist members in scheduling reservations and activities.
    • Issues and tracks equipment/keys
    • Document all inquiries and maintain accurate membership records.
    • Preparing and maintaining member coffee service and supplies
    • Other duties as assigned

Child Abuse Policies & Prevention: The YMCA enforces policies to prevent child abuse. Allegations or suspicions are taken seriously and reported to authorities. Procedures include unscheduled visits, open doors for parents, and a code of conduct for staff. We screen carefully to prevent abusers from being hired and provide child abuse prevention training to staff. Employees who fail to support these policies will be subject to discipline, up to termination. 


  • Minimum age requirement is 18 years.
  • Highschool Diploma / GED required. College Degree preferred.
  • Proven customer service excellence from a similar industry.
  • Excellent communication skills.
  • Ability to learn quickly.
  • Excellent interpersonal and problem-solving skills.
  • Must have sense for detail.
  • Experience in office processes and procedures.
  • Comfortable with data entry, computer functions, and phone follow ups.
  • Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).

  • Free 1 Parent Family Membership
  • 8% Retirement for Vested Employees
  • Paid Leave for All

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


USD $15.00 - USD $15.00 /Hr.

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