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Member Service Associate Jobs in Madison, WI (NOW HIRING)

Ingka External

Food Service Associate

Madison, WI · On-site

$17.58 - $24.83/hr

What you'll be doing day to day As a Food Service Team Member ensuring operational excellence of IKEA Food, you will: - Prepare and maintain IKEA Food menu items according to the IKEA Food concept.

FedEx

Retail Customer Service Associate

Madison, WI

$15 - $16.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders ...

Pearson

Advanced Associate, Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Madison, WI

Member Service Associate information

See Madison, WI salary details

$9

$19

$31

How much do member service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for member service associate in Madison, WI is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What cities near Madison, WI are hiring for Member Service Associate jobs?

Cities near Madison, WI with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,851 per year, or $19.2 per hour.

Member Service Representative

Fort Community Credit Union

Fort Atkinson, WI • On-site

$17 - $21/hr

Full-time

Posted 8 days ago

Job description

Reports To: Team Lead/Director of Member Services
Job Overview
Are you proficient with numbers? Detail oriented and very organized? Most importantly, do you enjoy helping people? We are continually accepting applications from people who will provide the level of member service we are committed to, as well as help us live out our mission by improving the financial lives and well-being of our members.
Major Tasks, Responsibilities and Key Accountabilities
  • Responsible for performing a broad variety of member services such as opening and closing accounts, including certificate and IRA accounts.
  • Assists members with bookkeeping and checking account problems
  • Assists member with online branch and mobile platforms.
  • Counsels and answers member questions regarding all Credit Union services and performs a variety of account maintenance.
  • Assists members with questions or problems and refers as appropriate.
  • Attends to miscellaneous transactions for members such as wire requests, redemption of bonds, deposit verifications, and other duties as assigned.
  • Stays informed of all products, services and operational procedures.
  • Cross sells all products and services.

Major Skills and Competencies
  • Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
  • Must have the ability to identify member opportunities for financial improvement, communicate recommendations, and provide support.
  • Must possess effective verbal and written communication skills.
  • Must have reliable attendance.
  • Must possess good judgment.
  • Must possess basic math skills.
  • Ability to organize and prioritize work and maintain accurate records.
  • Projects a professional image

Physical Job Requirements
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
  • Ability to communicate with a diverse membership and employee group.
  • Ability to sit and/or stand for extended periods of time.
  • Ability to work in a changing, challenging, and fast paced work environment.
  • Variable stress levels.
  • Provide own transportation.
  • Occasional business travel.

Location
Fort Atkinson - Main
Hours of Operation:
  • 9:00 am - 5:00 pm, Monday - Friday
  • 9:00 am - 12:00 pm, Saturday

Minimum Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Two years of previous Teller or equivalent experience serving customers.

Preferred Qualifications
  • Previous experience recommending products and plans to improve a customer's financial position.
  • Associate degree preferred. An equivalent level of knowledge, skills, and abilities typically acquired through work experience
  • Knowledge of banking and/or credit union regulations.

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