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Member Service Associate Jobs in Washington (NOW HIRING)

United Nations FCU

Member Service Associate

Washington, DC · On-site

$46K - $55K/yr

... member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications. • Process routine transactions and requests (e.g ...

EōS Fitness

Service Associate

Boyds, MD · On-site

$15 - $16/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

Raising Cane's

Customer Service Associate

Gambrills, MD · On-site

$16.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

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Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What are the most commonly searched types of Member Service jobs in Washington?

The most popular types of Member Service jobs in Washington are:

What cities in Washington are hiring for Member Service Associate jobs?

Cities in Washington with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Member Service Associate

United Nations Federal Credit Union

Washington, DC • On-site

$46K - $55K/yr

Other

Re-posted 28 days ago

Job description

Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct. The position is onsite. Washington, D.C. Salary Range - $46,608 - $55,000 annually; compensation is commensurate to geographic location. • Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. • Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications. • Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and compliance. • Handle branch operational tasks such as mail management, scanning documents, receiving deliveries, branch operational logs for GCS instant issues, incoming credit cards from GCS and branch opening/closing logs. • Respond to telephone calls and support branch staff in coordinating appointments and facilitating member needs. • Participate in training programs and perform additional duties as assigned to support overall branch operations. • Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: - Maintain awareness of and report suspicious activity - Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs) - Complete annual BSA/AML/OFAC training • High school diploma or equivalent. • 1–2 years of experience in customer service. • Bilingual in Spanish or French is required. • Proficient in computers, including Microsoft Office applications. • Knowledge of banking products and compliance with banking regulations. • Strong interpersonal, verbal, and written communication skills. • Detail-oriented with excellent organizational abilities.

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