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Member Service Associate Jobs in New York (NOW HIRING)

UBS

Service Associate

Warren, NJ · On-site

$16.25 - $21.75/hr

Are you a skilled multitasker? We're looking for a Service Associate to: • carry out cash ... a member of the Field Operations team aligned to the Market • greet and assist clients and ...

Vista Wealth Solutions

Client Service Associate

Armonk, NY · On-site

$15.50 - $21.50/hr

Client Services Associate Where Precision Meets Purpose in a Firm Built on Legacy, Expertise, and ... valued member of a tight-knit team with a shared purpose. What You'll Do: Account Opening

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Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in New York?

The most popular types of Member Service jobs in New York are:

What cities in New York are hiring for Member Service Associate jobs?

Cities in New York with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Service Associate - Capital East Region #1

Broadview Federal Credit Union

North Castle, NY • On-site

$20 - $21/hr

Other

Re-posted 6 days ago

Broadview Federal Credit Union rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM
If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be supporting the Capital East Region, which includes our Troy Hoosick Street, Troy - Brunswick, and Troy - HVCC, North Greenbush, East Greenbush and Schodack Branch Locations.

WHAT YOU'LL DO

  • Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

  • Accurately process financial service transactions while maintaining a cash drawer.

  • Act as a first line of defense in detecting and reporting fraud or irregular activities.

  • Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

  • Respond to general member inquiries related to general information, products/services, lending, etc.

  • Problem-solve and resolve member issues in a timely manner.

  • Promote awareness and education of self-service resources, including all digital channel offerings.

  • Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

  • Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

  • Achievement of goals and objectives provided by management.

  • Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

  • Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

  • Have excellent interpersonal skills.

  • Are flexible to work out of any location at any time, as business needs dictate.

  • Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

  • To be able to operate in a rapidly changing dynamic environment.

  • Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

What Broadview Federal Credit Union employees say

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