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Member Service Associate Jobs in New York (NOW HIRING)

AEG

Member Services Associate

Queens, NY · On-site

$25/hr

Position Overview The Member Service Associate is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program ...

AEG

Member Services Associate

Yonkers, NY · On-site

$25/hr

Position Overview The Member Service Associate is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program ...

UBS

Service Associate

Warren, NJ · On-site

$16.25 - $21.75/hr

Are you a skilled multitasker? We're looking for a Service Associate to: • carry out cash ... a member of the Field Operations team aligned to the Market • greet and assist clients and ...

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Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What are the most commonly searched types of Member Service jobs in New York?

The most popular types of Member Service jobs in New York are:

What cities in New York are hiring for Member Service Associate jobs?

Cities in New York with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Member Services Associate

AEG

Queens, NY • On-site

$25/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.

  • Maintain a clean, organized, and inviting facility, including opening/closing procedures and court setups.

  • Support enrollment and retention efforts by engaging with clients, promoting programs, and assisting in sales activities.

Job description

Who We Are
Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16's dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play.
We are actively hiring passionate Member Services Associates for our Long Island City location to help support our operations team.
Why Join Court 16?
At Court 16, we're redefining what it means to deliver exceptional service in a sports environment. As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors.
We are a fun, customer-centric, and mission-driven team that values attention to detail, clear communication, and a collaborative work ethic. If you're passionate about hospitality, thrive in fast-paced environments, and want to contribute to a growing community, you'll find your place here.
Position Overview
The Member Service Associate is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience, and grow their skills in marketing, the sports industry, operations management, sales and business development. We aim to help professionals grow personally and be successful in different positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities and we strive to create a positive and inclusive work environment where all passionate individuals can thrive.
Key Responsibilities
Customer Service
Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
  • Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
  • Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
  • Maintain a clean, organized, and inviting facility-including opening/closing procedures and court setups.
  • Accurately manage client records for attendance, payments, and required documentation.
  • Collaborate with staff to support events, camps, and consistent program delivery.

Sales & Program Growth
Support enrollment and retention through client engagement and outreach.
  • Engage with current and prospective clients to promote programs and membership options.
  • Recommend packages, private sessions, or upgrades based on client interests and goals.
  • Assist in achieving monthly sales and retention goals through follow-ups and lead conversion.
  • Contribute to marketing efforts, community events, and brand visibility initiatives.
  • Support scheduling, inventory, and operational planning to maximize program efficiency.

What We're Looking For
  • Experience working in guest/customer service and adapting communication styles accordingly.
  • Strong organizational and prioritization skills, and extremely attentive to details.
  • Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
  • Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
  • Able to maintain a high level of confidentiality and use appropriate discretion.
  • Interest in learning new skills, and taking on new responsibilities when appropriate.

What You'll Get
  • $25.00/hour (exact compensation may vary based on skills, experience, and qualifications)
  • Benefits: health insurance, 401(k) with employer match, and paid time off.
  • Hands-on experience in operations, sales, and customer engagement.
  • Access to our state-of-the-art tennis and pickleball facility.
  • A supportive, mission-driven workplace focused on inclusion and growth.
  • Opportunities to expand your role and grow within the company.

Let's Build Something Great Together
At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As a Member Services Associate, you'll be at the heart of that mission, helping create a space where every member feels welcome and supported. If you're passionate about hospitality, enjoy working in a dynamic environment, and want to be part of a growing team, we encourage you to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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