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Member Service Associate Jobs in Michigan (NOW HIRING)

Power Wellness

Member Services Coordinator

Chelsea, MI · On-site

... Member Service Associates and assisting in coordinating service desk interactions. He/she ensures that Member Services Associates are providing the highest level of customer service to members ...

EoS Fitness

Service Associate

Baldwin, MI

$14 - $18.75/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

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Member Service Associate information

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What are the most commonly searched types of Member Service jobs in Michigan?

The most popular types of Member Service jobs in Michigan are:

What cities in Michigan are hiring for Member Service Associate jobs?

Cities in Michigan with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Member Services Coordinator

Power Wellness

Chelsea, MI • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Power Wellness rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

3rd of 63 rated gym and leisure clubs

Job description

Position Title: Member Services Coordinator
Location: Chelsea Wellness Center
Type: Full Time
Benefits:
- Medical, Dental and Vision Insurance
- Paid Days Off (ETO)
- 401(k) Plan with Company Matching
- Pet Insurance
- Employee Assistance Program
- Complimentary Fitness Membership for You and a Member of Your Household
- Flexible Work Schedules
Summary:
We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at Chelsea Wellness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. The Member Services Coordinator is responsible for providing leadership and direction to Member Service Associates and assisting in coordinating service desk interactions. He/she ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities:
1. Provide leadership, direction and oversight to Member Services Associates as it relates to all interactions at the service desk as outlined in the Member Services Associate job description.
2. Work towards achieving established satisfaction survey metrics and provide coaching and direction to achieve threshold scores as it relates to member and guest satisfaction.
3. Maintain knowledge of all events and activities being promoted within the center as it relates to member communication, promotion and ancillary services and retention.
4. Must be able to stand for length of shift (generally 3-6 hours at a time).
5. Have the ability to perform all the duties outlined in the Member Services Associate job description as needed.
6. Provide regular feedback, write and conduct interim and annual performance reviews.
7. Assist with department work schedules and time cards.
8. Assist with hiring and training all Member Services Associates.
9. Work Manager on Duty shifts as assigned.
10. Other duties as assigned.
Qualifications:
• High School diploma or GED required.
• Associates degree or equivalent from a two-year college preferred.
• Minimum 2 years of experience in sales, marketing and/or customer service preferred.
• Minimum 1 year of supervisory experience preferred.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness)
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.
We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.
Integrity * Excellence * Humanity * Passion * Creativity * Humility

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