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Member Manager Jobs in Virginia (NOW HIRING)

YouFit

Member Service

Midlothian, VA · On-site

$11.75 - $15.25/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts. * Answer phone calls and assist members by providing accurate information, assisting with ...

Little Caesars

Crew Member

Winchester, VA · On-site

$12.41/hr

The Crew Member works productively as part of the restaurant team and performs his or her job ... Manager. * Serves customers according to the Ten Customer Service Standards, the Five Priority ...

Little Caesars

Crew Member

Winchester, VA · On-site

$12.41/hr

DESCRIPTION The Crew Member works productively as part of the restaurant team and performs his or ... Manager. * Serves customers according to the Ten Customer Service Standards, the Five Priority ...

Little Caesars

Crew Member

Winchester, VA · On-site

$12.41/hr

DESCRIPTION The Crew Member works productively as part of the restaurant team and performs his or ... Manager. * Serves customers according to the Ten Customer Service Standards, the Five Priority ...

Little Caesars

Crew Member

Winchester, VA

$12.41/hr

The Crew Member works productively as part of the restaurant team and performs his or her job ... Manager. * Serves customers according to the Ten Customer Service Standards, the Five Priority ...

Whistleexpresscarwash

Team Member

Midland, VA · On-site

$12.75 - $16.50/hr

Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash ...

Whistleexpresscarwash

$14 - $18/hr

Manage member accounts, including cancellations, plan changes, and overall member experience (CX). * Stock and organize detail centers to maintain accessibility and inventory accuracy. * Empty trash ...

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Member Manager information

What is a member manager?

Member Managers are individuals who oversee and manage the membership of an organization, association, or business entity, such as a limited liability company (LLC). Their responsibilities typically include maintaining member records, facilitating communication, organizing meetings, and ensuring compliance with membership rules or regulations. In the context of an LLC, a Member Manager may also be involved in making operational decisions and representing the interests of the members. This role requires strong organizational, leadership, and communication skills.

How does a member manager typically collaborate with other departments to enhance member satisfaction?

Member Managers often work closely with teams such as customer service, marketing, and operations to ensure a seamless experience for all members. They may coordinate with marketing to develop engagement strategies, partner with operations to address service issues, and provide feedback from members to product development teams. This cross-departmental collaboration helps ensure that member needs are addressed promptly and that the organization continually improves its offerings. Effective communication and relationship-building skills are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a member manager, and why are they important?

To thrive as a Member Manager, you need strong organizational skills, experience in customer service or membership management, and often a relevant bachelor's degree. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Outstanding interpersonal communication, problem-solving, and leadership abilities help build lasting relationships and resolve member concerns. These skills ensure effective member engagement, retention, and a positive organizational reputation.

What do membership managers do?

Membership managers oversee the recruitment, retention, and engagement of members within an organization or club. They handle member communications, manage membership databases, and develop strategies to increase membership and satisfaction. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Member jobs in Virginia?

The most popular types of Member jobs in Virginia are:

What cities in Virginia are hiring for Member Manager jobs?

Cities in Virginia with the most Member Manager job openings:

Member Manager jobs near you

Member Service

Midlothian, VA • On-site

YouFit
Personal Services • 1 - 5K employees
Learn more about YouFitexternal

$11.75 - $15.25/hr

Other

Re-posted 10 days ago

Job description

Your purpose
As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members, answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team.
Compensation
At YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses.
What You'll Do
  • Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment.
  • Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts.
  • Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed.
  • Handle account management and billing by assisting members with account updates, payment processing, and past-due balances.
  • Support retention efforts by engaging with members considering cancellations and offering solutions to retain them.
  • Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy.
  • Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines.
  • Perform opening and closing duties by following established procedures to prepare the facility for members.
  • Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed.
  • Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options.
What We're Looking For
  • Must be at least 18 years of age.
  • Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
  • Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
  • Strong customer service skills with the ability to engage positively with members, guests, and prospects.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
  • Ability to enforce gym policies professionally and resolve member concerns effectively.
  • Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
  • A team-oriented mindset with a proactive approach to problem-solving and service excellence.
Physical Demands
  • This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.

Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE!
Have we proved YOU matter yet? Apply Today!
YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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