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Member Manager Jobs in California (NOW HIRING)

EoS Fitness

Member Experience Manager

Simi Valley, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EŌS Fitness

Member Experience Manager

Arcadia, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a ...

EŌS Fitness

Member Experience Manager

Lake Elsinore, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Lake Elsinore, CA: I-15 / Railroad Canyon Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Eastvale, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Jurupa Valley, CA: Pyrite St/ CA-60 EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

West Covina, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager West Covina: S. Sunset Ave / I-10 EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EŌS Fitness

Member Experience Manager

Redlands, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Redlands, CA: Alabama St/Almond Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Newbury Park, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Thousand Oaks: N Moorpark Rd /W Hillcrest EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Ladera Ranch, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Ladera Ranch, CA: Antonio Pkwy/Windmill Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

San Clemente, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager San Clemente, CA: San Diego Fwy / E Avenida Pico EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...

EŌS Fitness

Member Experience Manager

Goleta, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Goleta: Vega Dr / Calle Real EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EŌS Fitness

Member Experience Manager

Santa Clarita, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Valencia: McBean Pkwy / Town Center Dr EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EoS Fitness

Member Experience Manager

Fremont, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EŌS Fitness

Member Experience Manager

Glendale, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Glendale: N Central Ave / WBroadway EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Santa Barbara, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Santa Barbara: Chapala St / W Carrillo St EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Montclair, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Montclair: Fremont Ave / Moreno St EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EoS Fitness

Member Experience Manager

Palm Springs, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Sacramento, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EŌS Fitness

Member Experience Manager

Garden Grove, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Garden Grove: Euclid St /Katella Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Winchester, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Winchester, CA: Winchester French Valley: Winchester Rd/Thompson Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work ...

EŌS Fitness

Member Experience Manager

Santa Ana, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Santa Ana, CA: N Tustin Ave/Bentall Center EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

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Member Manager information

What is a member manager?

Member Managers are individuals who oversee and manage the membership of an organization, association, or business entity, such as a limited liability company (LLC). Their responsibilities typically include maintaining member records, facilitating communication, organizing meetings, and ensuring compliance with membership rules or regulations. In the context of an LLC, a Member Manager may also be involved in making operational decisions and representing the interests of the members. This role requires strong organizational, leadership, and communication skills.

How does a member manager typically collaborate with other departments to enhance member satisfaction?

Member Managers often work closely with teams such as customer service, marketing, and operations to ensure a seamless experience for all members. They may coordinate with marketing to develop engagement strategies, partner with operations to address service issues, and provide feedback from members to product development teams. This cross-departmental collaboration helps ensure that member needs are addressed promptly and that the organization continually improves its offerings. Effective communication and relationship-building skills are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a member manager, and why are they important?

To thrive as a Member Manager, you need strong organizational skills, experience in customer service or membership management, and often a relevant bachelor's degree. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Outstanding interpersonal communication, problem-solving, and leadership abilities help build lasting relationships and resolve member concerns. These skills ensure effective member engagement, retention, and a positive organizational reputation.

What do membership managers do?

Membership managers oversee the recruitment, retention, and engagement of members within an organization or club. They handle member communications, manage membership databases, and develop strategies to increase membership and satisfaction. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Member jobs in California?

The most popular types of Member jobs in California are:

What cities in California are hiring for Member Manager jobs?

Cities in California with the most Member Manager job openings:

Member Manager jobs near you

Member Experience Manager

Simi Valley, CA • On-site

EoS Fitness
Fitness and Sports Centers • 1 - 5K employees
Learn more about EoS Fitnessexternal

Full-time

Re-posted 5 days ago

Key responsibilities

  • Support members and guests by delivering exceptional customer service and addressing concerns promptly.

  • Partner with gym department managers to train, motivate, and develop the front desk team, ensuring high-quality service.

  • Collaborate with department managers to review and respond to member feedback, monitor satisfaction trends, and support facility operations.

Job description

We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:

  • Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
  • Knowledge of tness industry operations, including membership management and billing processes.

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR certication within 30 days of employment. *
  • Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Apply