Member Experience Manager
Tempe, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Tempe, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Phoenix, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Phoenix, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Queen Creek, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Queen Creek, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Cave Creek, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Cave Creek, AZ: 12211 N Cave Creek Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Cave Creek, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Cave Creek, AZ: 12211 N Cave Creek Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Phoenix, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Phoenix, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Surprise, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Surprise, AZ: N Litchfield /W Waddell Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...
Member Experience Manager
Surprise, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Surprise, AZ: N Litchfield /W Waddell Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...
Member Experience Manager
Scottsdale, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Scottsdale, AZ: N Frank Lloyd Wright Blvd / E Via Linda EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well.
Member Experience Manager
Scottsdale, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Scottsdale, AZ: N Frank Lloyd Wright Blvd / E Via Linda EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well.
Member Experience Manager
Surprise, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Surprise, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Cave Creek, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Cave Creek, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Mesa, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Mesa, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Laveen, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Laveen, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Tempe, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Tempe, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Phoenix, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Phoenix, AZ: S 19th Ave/W Baseline Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Phoenix, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Phoenix, AZ: S 19th Ave/W Baseline Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Tempe, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Tempe, AZ: E Guadalupe Rd / S Rural Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Tempe, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Tempe, AZ: E Guadalupe Rd / S Rural Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Peoria, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Peoria, AZ: W Lake Pleasant Pkwy /W Deer Valley Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...
Member Experience Manager
Peoria, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Peoria, AZ: W Lake Pleasant Pkwy /W Deer Valley Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...
Member Experience Manager
Arizona City, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Mesa, AZ: E Baseline Rd/N Ellsworth Rd. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Arizona City, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Mesa, AZ: E Baseline Rd/N Ellsworth Rd. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Gilbert, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Gilbert, AZ: S Power Rd/E Germann Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Gilbert, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Gilbert, AZ: S Power Rd/E Germann Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Chandler, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Chandler: N Dobson Rd / W Warner Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Chandler, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Chandler: N Dobson Rd / W Warner Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...
Member Experience Manager
Avondale, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Avondale, AZ: Dysart Rd. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees ...
Member Experience Manager
Avondale, AZ · On-site
$18.50 - $20.50/hr
Member Experience Manager Avondale, AZ: Dysart Rd. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees ...
Member Manager information
What is a member manager?
Member Managers are individuals who oversee and manage the membership of an organization, association, or business entity, such as a limited liability company (LLC). Their responsibilities typically include maintaining member records, facilitating communication, organizing meetings, and ensuring compliance with membership rules or regulations. In the context of an LLC, a Member Manager may also be involved in making operational decisions and representing the interests of the members. This role requires strong organizational, leadership, and communication skills.
How does a member manager typically collaborate with other departments to enhance member satisfaction?
Member Managers often work closely with teams such as customer service, marketing, and operations to ensure a seamless experience for all members. They may coordinate with marketing to develop engagement strategies, partner with operations to address service issues, and provide feedback from members to product development teams. This cross-departmental collaboration helps ensure that member needs are addressed promptly and that the organization continually improves its offerings. Effective communication and relationship-building skills are essential for success in this collaborative environment.
What are the key skills and qualifications needed to thrive as a member manager, and why are they important?
To thrive as a Member Manager, you need strong organizational skills, experience in customer service or membership management, and often a relevant bachelor's degree. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Outstanding interpersonal communication, problem-solving, and leadership abilities help build lasting relationships and resolve member concerns. These skills ensure effective member engagement, retention, and a positive organizational reputation.
What do membership managers do?
Membership managers oversee the recruitment, retention, and engagement of members within an organization or club. They handle member communications, manage membership databases, and develop strategies to increase membership and satisfaction. Strong organizational and communication skills are essential for this role.
What are the most commonly searched types of Member jobs in Arizona?
The most popular types of Member jobs in Arizona are:
What cities in Arizona are hiring for Member Manager jobs?
Cities in Arizona with the most Member Manager job openings:
Member Experience Manager
Tempe, AZ • On-site
EoS Fitness
• Fitness and Sports Centers • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 4 days ago
Job description
We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
- Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
- Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Strong organizational skills and attention to detail.
- Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
- Knowledge of tness industry operations, including membership management and billing processes.
Requirements:
- Must successfully pass background check.
- Must Obtain a CPR certication within 30 days of employment. *
- Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
About EoS Fitness
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2015