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Member Engagement Associate information

What is a member engagement associate?

Member Engagement Associates are professionals responsible for building and maintaining relationships with an organization's members, clients, or customers. They typically handle communications, respond to inquiries, and ensure members feel valued and connected to the organization. Their role often involves coordinating events, collecting feedback, and promoting membership benefits to drive satisfaction and retention. Member Engagement Associates play a key part in strengthening community and loyalty among members.

What skills and qualifications are needed to be a member engagement associate?

To thrive as a Member Engagement Associate, you need strong communication skills, customer service experience, and often a bachelor’s degree in a relevant field. Familiarity with CRM software, email marketing platforms, and data tracking tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a proactive attitude help individuals excel in engaging and retaining members. These skills are crucial for building member loyalty, addressing concerns effectively, and supporting organizational growth.

How does a member engagement associate collaborate with other departments to enhance member experience?

Member Engagement Associates frequently work alongside teams such as marketing, customer service, and product development to ensure members receive consistent and valuable experiences. This collaboration may involve sharing feedback gathered from member interactions, coordinating on outreach campaigns, and assisting with the rollout of new programs or services. By maintaining open communication across departments, Member Engagement Associates help address member needs more effectively and contribute to overall organizational goals. This cross-functional teamwork is essential for identifying opportunities to add value and for resolving any member issues promptly.

What are the most commonly searched types of Member Engagement jobs in California?

The most popular types of Member Engagement jobs in California are:

What are popular job titles related to Member Engagement Associate jobs in California?

For Member Engagement Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Member Engagement Associate jobs in California look for?

The top searched job categories for Member Engagement Associate jobs in California are:

What cities in California are hiring for Member Engagement Associate jobs?

Cities in California with the most Member Engagement Associate job openings:

Member Engagement Associate jobs near you
Infographic showing various Member Engagement Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Hearing Ambassador Patient Care Coordinator

NationsBenefits, LLC

Fountain Valley, CA • On-site

$19 - $25/hr

Other

Medical

Re-posted 8 days ago

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

319th of 499 rated business services

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Responsibilities:

  • Have a working knowledge of all Hearing Aid Center (HAC) products and services
  • Set the stage for full test, and full boat purchase when interacting with Members
  • Complete 30-50 outbound calls daily to prospective and/or existing customers
  • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
  • Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
  • A 50% increase in non-hearing aid product sales is expected
  • Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
  • Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
  • Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
  • Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

  • High school diploma or equivalent
  • Strong customer service, sales, or retail experience
  • Experience working with PC hardware and software including general computer and Internet knowledge
  • Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
  • Previous experience with patient/customer appointment scheduling
  • Proficiency with basic computer systems and scheduling software.

NationsBenefits is an Equal Opportunity Employer.

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