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Medicare Inbound Jobs in Miami, FL (NOW HIRING)

Integritymarketing

Agent Sales-2

Fort Lauderdale, FL

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Respond promptly and professionally to inbound phone calls, emails, and text messages from clients.

Integritymarketing

Agent Sales-2

Fort Lauderdale, FL

Job Summary The Career Medicare Insurance Agent plays a critical role in maintaining and growing ... Respond promptly and professionally to inbound phone calls, emails, and text messages from clients.

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All JobsMedicare Inbound JobsMedicare Inbound Jobs in Miami, FL

Medicare Inbound information

See Miami, FL salary details

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How much do medicare inbound jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for medicare inbound in Miami, FL is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Miami, FL?

For Medicare Inbound jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Medicare Inbound jobs in Miami, FL look for?

The top searched job categories for Medicare Inbound jobs in Miami, FL are:

What cities near Miami, FL are hiring for Medicare Inbound jobs?

Cities near Miami, FL with the most Medicare Inbound job openings:

Medicare Inbound jobs near you

Medicare Retention Specialist

Solis Health Plans

Doral, FL • On-site

$20 - $21/hr

Full-time

Posted 10 days ago

Key responsibilities

  • Respond to inbound and outbound calls from Medicare members regarding plan questions, concerns, and potential disenrollment requests

  • Identify at-risk members and take proactive steps to improve retention

  • Educate members on plan benefits, coverage, and available resources

Job description

POSITION SUMMARY 

The Medicare Retention Specialist is responsible for supporting member retention efforts by providing exceptional customer service to Medicare Advantage members. This role focuses on addressing member concerns, resolving issues, and educating members on plan benefits to improve satisfaction and reduce voluntary disenrollment.

This is an entry-level position ideal for candidates interested in healthcare, insurance, or customer service careers.


Position is fully onsite. Schedule is Monday – Friday from 8:00 AM – 5:00 PM


ESSENTIAL DUTIES AND RESPONSIBILITIES


To perform this job, an individual must perform each essential function satisfactorily, with or without reasonable accommodation, including, but not limited to:


  • Respond to inbound and outbound calls from Medicare members regarding plan questions, concerns, and potential disenrollment requests 
  • Identify at-risk members and take proactive steps to improve retention 
  • Educate members on plan benefits, coverage, and available resources 
  • Resolve member issues related to claims, billing, pharmacy, and provider access 
  • Document all interactions accurately in the system in compliance with CMS guidelines 
  • Collaborate with internal departments (claims, enrollment, provider relations) to resolve escalated member issues 
  • Follow all compliance and regulatory requirements related to Medicare Advantage plans 
  • Meet performance metrics such as call quality, productivity, and retention goals



SUPERVISORY RESPONSIBILITY

  • None


QUALIFICATIONS AND EDUCATION


Required Qualifications 

  • High school diploma or equivalent required 
  • 1-2 years of experience in customer service, call center, or healthcare environment required
  • Bilingual (English/Spanish) required 
  • Strong verbal and written communication and problem-solving skills 
  • Basic computer proficiency (Microsoft Office, Excel, Outlook, CRM systems and ability to learn new systems quickly.
  • Ability to handle sensitive situations with empathy and professionalism
  • High level of professionalism and ability to handle confidential information 


Preferred Qualifications 

  • Experience working with Medicare or health insurance plans 
  •  Knowledge of CMS regulations (a plus, not required) 
  •  Prior experience in retention efforts


Core Competencies

  • Empathy and emotional intelligence
  • Customer focus and service excellence
  • Problem solving and critical thinking
  • Communication skills (verbal and written)
  • Team collaboration, works efficiently with internal depts.



WORKING CONDITIONS


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • Works in the field
  • Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.

This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.


The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


PERFORMANCE MEASUREMENTS

  • Duties accomplished at the end of the day/month. 
  • Attendance/punctuality. 
  • Compliance with Company regulations. 
  • Safety and Security. 
  • Quality of work. 


This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.


Employee Acknowledgement:

 
I have read this job description and understand what is expected of me while I occupy this role.