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Medicare Inbound Jobs in Tennessee (NOW HIRING)

Tennessee Oncology

Pharmacy Care Tech

Nashville, TN · On-site

$17 - $20.50/hr

Process commercial, Medicare D and B including supplemental claims * Identify and match claims to ... Manage inbound faxes * Participate in Quality Improvement/Assurance meetings, committees, and ...

Tennessee Oncology

Pharmacy Care Tech

Nashville, TN · On-site

$17 - $20.50/hr

Process commercial, Medicare D and B including supplemental claims * Identify and match claims to ... Manage inbound faxes * Participate in Quality Improvement/Assurance meetings, committees, and ...

Tennessee Oncology

Pharmacy Care Tech

Nashville, TN · On-site

$17 - $20.50/hr

Process commercial, Medicare D and B including supplemental claims * Identify and match claims to ... Manage inbound faxes * Participate in Quality Improvement/Assurance meetings, committees, and ...

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Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Tennessee? For Medicare Inbound jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Tennessee look for? The top searched job categories for Medicare Inbound jobs in Tennessee are:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Tennessee as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution.

Revenue Cycle Pre-Registration Associate

Quorum Health

Brentwood, TN • Remote

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Quorum Health rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Revenue Cycle Pre-Registration Associate

Employment Type: Full Time
Location:  Remote
Reports To: Senior Manager, Pre-Registration

You must reside in one of these states to be eligible for this position:

Arkansas                  California                 Kentucky
Massachusetts                Nevada                    New Mexico
Oregon                  Utah                      Tennessee
Texas                     Wyoming

Job Summary:

The Revenue Cycle Pre-Registration Associate position is responsible for pre-registering scheduled patients. The role includes conducting pre-service patient interviews, ensuring a complete and accurate billing record for the scheduled service, as well as collecting estimated patient financial liabilities. These efforts will result in increased net revenue by reducing bad debt and potential write-offs due to a lack of patient collections or front-end related denials. Interactions will be conducted with providers, payers, patients, and hospital-based personnel. Duties are to be performed accurately and timely while providing exceptional customer service.

Key Responsibilities:

  • Responsible for interviewing patients via phone through inbound/outbound efforts while completing the pre-registration process.
  • Responsible to comply with regulatory requirements during the pre-registration process.  Including but not limited to completing the Medicare Secondary Payer Questionnaire.
  • Responsible to educate patients on their estimated out of packet financial responsibility..  Collects liabilities while within the guidelines set forth by the organization.
  • Responsible to escalate high dollar out of pocket accounts at risk for non-patient payment prior to services being rendered.
  • Resolves patient demographic and insurance discrepancies as identified through various system tools.
  • Responsible for thoroughly and accurately documenting the outcome of the patient interview while delivering excellent customer service.
  • Responsible to observe privacy, safety, and security procedures, using equipment and materials properly.
  • Possesses the ability to work within a remote call center environment free from distractions and background noise. 
  • Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.

Required Skills & Qualifications:

  • Proficient in typing.
  • General knowledge of medical terminology.
  • Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.
  • Critical thinking and problem-solving skills.
  • High school graduate or equivalent.
  • One year of previous scheduling experience in the medical field is preferred. 

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Supportive work environment with a collaborative team.
  • Comprehensive healthcare coverage.
  • Retirement savings plan.
  • Paid time off and flexible scheduling options.
  • Student loan repayment program.

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