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Medicare Inbound Jobs in Tennessee (NOW HIRING)

Work with major plans, including Medicare Advantage and Medicaid Benefits * Fast Client Referrals: Most providers begin seeing clients within 2-4 weeks through inbound referrals and marketing

Work with major plans, including Medicare Advantage and Medicaid Benefits * Fast Client Referrals: Most providers begin seeing clients within 2-4 weeks through inbound referrals and marketing

Work with major plans, including Medicare Advantage and Medicaid. Provider Benefits * Rapid Growth: Most providers see their first clients within 2-4 weeks via inbound referrals. * Free Continuing ...

Work with major plans, including Medicare Advantage and Medicaid. Provider Benefits * Rapid Growth: Most providers see their first clients within 2-4 weeks via inbound referrals. * Free Continuing ...

Work with major plans, including Medicare Advantage and Medicaid. Provider Benefits * Rapid Growth: Most providers see their first clients within 2-4 weeks via inbound referrals. * Free Continuing ...

Work with major plans, including Medicare Advantage and Medicaid. Provider Benefits * Rapid Growth: Most providers see their first clients within 2-4 weeks via inbound referrals. * Free Continuing ...

Work with major plans, including Medicare Advantage and Medicaid. Provider Benefits * Rapid Growth: Most providers see their first clients within 2-4 weeks via inbound referrals. * Free Continuing ...

Showing results 21-40

Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Tennessee?

For Medicare Inbound jobs in Tennessee, the most frequently searched job titles are:

Infographic showing various Medicare Inbound job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

CSR - Customer Support Representative - Franklin, TN 37064

Amicis Global

Franklin, TN • On-site

$15 - $16/hr

Contractor

Re-posted 17 days ago


Job description

Prior authorizations and appeals processing. Ability to work in a fast paced environment, handling both inbound and outbound calls. Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines. Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance. Plans and organizes work assignments, set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of the company, as well as the program guidelines set by the department. Participates in cross-training to perform all roles within the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners. Other duties as assigned. Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled, smoke-free internal environment.
Safety Sensitive
• Location: Onsite @ Franklin-1021 Reams Fleming (Office) (TN3004)
○ Onsite: must be onsite 3 days a week - flexible on which days
• Schedule: Mon-Fri 8:00-5:00 PM CT
Tops 3 Skills:
1. Prescription Drug Reimbursement & Insurance Knowledge
This includes:
• Ability to explain benefit structures to agents or customers
This is the core of the role — without it, they will struggle immediately.
2. Strong Communication & Customer Service Skills
They must be able to:
• Handle inbound/outbound calls professionally
• Document clearly and accurately
• Communicate with agents, internal teams, manufacturers, and patients
• Deliver guidance, education, and problem-solving
This is a highly interactive, support‑heavy position.
3. Multi‑Tasking, Organization & Systems Navigation
This includes:
• Handling multiple cases and systems at once
• Documenting case notes consistently
• Managing multiple software tools
• Staying detail‑oriented in a fast‑paced environment
Without strong organizational skills, candidates won’t succeed.