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Medicare Inbound Jobs in Tennessee (NOW HIRING)

Mindlance

Eligibility Associate Representative

Nashville, TN · On-site

$15.50 - $21/hr

DUTIES AND RESPONSIBILITIES • Inbound calls from current customers seeking support to change to another HealthSpring Medicare product, get an explanation of their existing benefits, or need to be ...

My Senior Health Plan

Sales Representative

Brentwood, TN · On-site

$57K - $107K/yr

... Medicare Advantage/Supplemental plans that meet their specific needs. You'll be responsible for outbound (warm leads provided to you) and inbound calls, building relationships, and effectively ...

My Senior Health Plan

Sales Representative

Brentwood, TN · On-site

$57K - $107K/yr

... Medicare Advantage/Supplemental plans that meet their specific needs. You'll be responsible for outbound (warm leads provided to you) and inbound calls, building relationships, and effectively ...

Humana, Inc.

IFG Customer Success Agent

Nashville, TN · On-site

$15 - $20/hr

... Medicare coverage across multiple carriers. In this role, you'll support customers through ... Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound ...

New

WEX

Customer Service Specialist

Nashville, TN · On-site

$16.50 - $21.75/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. * WEX Health (COBRA)

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Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Tennessee? For Medicare Inbound jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Tennessee look for? The top searched job categories for Medicare Inbound jobs in Tennessee are:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Tennessee as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution.

Medicare Insurance Agent

Senior Financial Group / National Contracting Center

Johnson City, TN • On-site

$25/hr

Full-time

Re-posted 22 days ago

Job description

Medicare Insurance Agent - Hourly W-2 Employee (Onsite)


Position Overview

Senior Financial Group is seeking a motivated and driven Medicare Insurance Agent to join our on-site sales team. This is a full-time hourly W-2 position focused on inbound and outbound calls, lead follow-up, seminar presentations, and assisting Medicare beneficiaries in understanding and enrolling in plans that best fit their healthcare needs.

The ideal candidate is energetic, professional, comfortable speaking with individuals and groups, and passionate about helping seniors navigate their Medicare options.


Responsibilities

  • Handle inbound inquiries from prospective Medicare clients
  • Conduct outbound calls to follow up on leads and marketing campaigns
  • Present Medicare educational and sales seminars to prospective clients
  • Educate clients on Medicare Advantage, Medicare Supplement, and Prescription Drug Plans
  • Schedule appointments and complete plan enrollments
  • Build rapport and maintain strong client relationships
  • Accurately document client interactions within CRM systems
  • Meet daily call activity and sales performance goals
  • Stay current on Medicare regulations, carrier products, and compliance requirements
  • Provide exceptional customer service


Qualifications

  • Active Health Insurance License required
  • AHIP certification preferred or willingness to obtain
  • Previous Medicare sales experience strongly preferred
  • Experience with inbound and outbound calling environments preferred
  • Comfortable with public speaking and seminar presentations
  • Strong communication and closing skills
  • Comfortable working in a fast-paced sales environment
  • Basic computer and CRM proficiency
  • Reliable attendance and strong work ethic


Compensation & Benefits

  • Hourly W-2 compensation
  • Performance-based bonus opportunities
  • Paid training and ongoing coaching
  • Company-provided leads
  • Growth and advancement opportunities
  • Supportive team environment


Work Location

This is an on-site/hybrid position located in Johnson City, Tennessee


Apply Today

If you enjoy helping seniors, thrive in a sales-driven environment, and are motivated by client interaction through calls, appointments, and seminar presentations, we encourage you to apply today.

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