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Medicare Inbound Jobs in Oregon (NOW HIRING)

Care Coordinator

Portland, OR · On-site

$20.50 - $27.50/hr

Responsible for inbound and outbound calls * Ensures the responsible delivery of comprehensive ... Commercial / Medicare / Medicaid * Knowledge of principles, ethics, and precepts of care management ...

Showing results 21-27

Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Oregon? For Medicare Inbound jobs in Oregon, the most frequently searched job titles are:
Infographic showing various Medicare Inbound job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

RN, Patient Coordinator Focused Ultrasound

Oregon Health & Science University

Portland, OR • On-site

$18.50 - $24.50/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 29 days ago


Oregon Health & Science University rating

8.1

Company rating: 8.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

158th of 617 rated colleges and universities


Job description

The Registered Nurse working as a member of the Diagnostic Imaging team provides nursing services to patients in all Imaging modalities, including sedation services and pre-, intra, and post-procedure care. Patient populations include ambulatory patients, day patients, inpatients, and patients in off-site locations. DI RNs care for patients who need scans or procedures in Ultrasound, CT, MRI, General Radiology/Fluoroscopy, and PET/CT. Imaging departments are located at OHSU Marquam campus, KPV, PPV, SJH, DCH, CHH, and off-site clinics (currently, Beaverton is our only off-site campus). Hours of operation are seven (7) days a week from 0700-2030. 


The Focused Ultrasound RN Patient Coordinator provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The role is to be a face of the focused ultrasound program, will be the primary liaison and primary point of contact for focused ultrasound patients and their families. The Patient Coordinator will deliver patient information and education to new and existing patients, and manages the patient experience from initial inquiry through follow-up consultations. This position interacts with patients via multiple channels (e.g. phone, email, text) to educate, motivate, and provide consultation.  The Patient Coordinator will handle all inbound and outbound communication to/from existing and new patients. The Patient Coordinator’s care delivery is consistent with the Oregon Nurse Practice Act, the American Nurses Association (ANA) Scope and Standards of Practice, and the ANA Code of Ethics. 

  • Patient Coordination.  Plan, coordinate, and carry-out all patient logistics with regards to the focused ultrasound program. Orient and educate patients and their families; explaining the focused ultrasound treatment; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. Maintain professional and technical knowledge of focused ultrasound technology, treated conditions, and alternate treatments. Guide patients from time of initial inquiry through post-op. Act as single point of contact for patients: scheduling, screening, outreach, follow-up. Responds to patient inquires and concerns ensuring patient satisfaction and direct follow-up. Schedule patient appointments and make reminder and preparation calls.
  • Scheduling & Authorization. Coordinate Schedule patient CT and MRI scans; provide outside imaging centers proper scanning protocols on behalf of patients. Maintain knowledge of Medicare and Commercial Payors. Obtain patient insurance information.
  • Documentation.  Maintain patient database including patient inquiries, patients awaiting clinic, patients awaiting treatment and treated patients. Document patient communications. Maintain patient medical records and documentation; perform records audits as required.
  • Evaluation: Evaluate patient wait times for treatment and overall patient waitlist, patient workflow and journey and recommends/implements improvements. Evaluate outcomes of care with the interdisciplinary team; suggesting process improvements and implementing team recommendations.
  • Customer Service.  Utilize proactive problem-solving methods to handle difficult decisions regarding admissions and triage. Function as a liaison between program staff, Radiology, Movement Disorders Clinic, and Vendors regarding clinical and system issues as they relate to access and triage. Promote and maintain lines of communication, internal and external to the program. Respect patients by recognizing their rights; maintaining confidentiality. Report all adverse events and product complaints in accordance with established policies and procedures.

  • Minimum of two years of RN experience
  • Current IV placement experience
  • Must be able to travel by Aerial Tram between Marquam Hill and CHH location
  • BSN Graduates: Baccalaureate Degree in Nursing from a program accredited by Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA) 30 days before start date.
  • ADN Graduates: Associate Degree in Nursing from an accredited program 30 days before the start date.
  • Associate degree Nurses required to enroll in BSN program within 3 years of hire and complete within 5 years of hire
  • Current, unencumbered Oregon State Registered Nurse License
  • BLS from AHA required. New hires will be enrolled and required to complete during orientation.
  • The RN is responsible for patient communication regarding pre-, intra, and post-imaging-related care/information.
  • Must be able to perform the essential functions of the position with or without accommodation

  • Radiology Nursing experience is preferred
  • ARIN Certification (Association for Radiologic and Imaging Nursing)
  • Cardiac nursing experience, understanding of ECG rhythm and interpretation
  • Cardiac imaging procedure experience (medication administration and monitoring)
  • Procedural Sedation experience
  • Current experience with central line evaluation and maintenance (port access/de-access, PICC, etc.)
  • Experience with Diagnostic Imaging pre-, intra, and post-procedure care requirements.

Length of Orientation – Experienced Nurse

  • External candidates: OHSU & Nursing New Employee Orientation (NEO) for about a week.
  • Either Transition to Practice (TTP) Program Specialty Fellowship/Fellowship Learning Pathway or Orientation experience for 3 days-26 weeks depending on the care area. An employment service agreement may apply.

This position also comes with great benefits! Some highlights include:

  • Comprehensive health care plans. Covered at 100% of the cost for full-time employees and 88% for dependents.
  • $50K of term life insurance provided at no cost to the employee
  • Two separate above market pension plans to choose from
  • Vacation - 192 to 288 hours per year depending on length of service, prorated for part-time
  • Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid – included in vacation accruals)
  • Sick Leave - 96 hours per year, prorated for part-time
  • Substantial public transportation discounts (Tri-met and C-Tran)
  • Tuition Reimbursement
  • Innovative Employee Assistance Program (EAP) including extensive wellness resources

We are Oregon's only public academic health center.
In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome.
OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation, contact askhr@ohsu.edu

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About Oregon Health & Science University

Sourced by ZipRecruiter

Oregon Health & Science University (OHSU) is a distinguished institution under the industry of higher education and healthcare, specifically in the field of medical science. Based in Portland, Oregon, US, it maintains a reputation for promoting research, teaching, patient care, and outreach. Established in 1887, OHSU has continually sought to redefine the parameters of healthcare delivery and biomedical discovery through its expansive catalog of programs and initiatives. A galvanizing mission drives OHSU: to improve the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Portland, OR, US

Year founded

1887