Medicare Inbound Jobs in Alabama (NOW HIRING)

This position is responsible for promoting the company's cadre of products to consumers and achieving monthly sales objectives using consultative telephone selling techniques. Incumbent is expected to professionally represent the company and offer prospects a clear, concise explanation of the available products best suited to their needs. Primary activities of this position include handling inbound calls, making outbound calls, email, and interacting via the Internet. The incumbent most hold a health and life insurance license and will be required to pass all CMS tests administered upon hire and annually.

1. Ability to effectively handle inbound calls and make outbound calls while employing the consultative selling techniques to determine which product or options best align with the prospect's need. Demonstrate the value of the product and correlate the recommendation with the needs of the prospect.
2. Responsible for generating new leads through referrals and working from a pool of leads generated from direct response marketing vehicles and/or current members leaving other Blue Cross Blue Shield of Alabama plans.
3. Adherence to CMS guidelines and specifications while selling a Medicare product, including those prohibiting a comparison with the competition, the appearance of selecting "healthy" individuals only and avoiding specific language that may indicate that Blue Cross Blue Shield of Alabama is endorsed by Medicare. Remains current on CMS marketing guidelines to ensure compliance with CMS contract governing Medicare Advantage.
4. Portrayal of a positive and professional image of the Company and its associated products over the telephone (speaking) and via the Internet (written communication).
5. Responsible for assisting applicants in completion of their enrollment so as to ease the enrollment process for those interested in becoming members.
6. Accomplishes the above (#1-#5) in a manner that optimizes departmental effectiveness through/by the following:
   • Adapting to interruptions in the work routine or changes in work situations, rules, assignments, etc. without becoming dissatisfied or losing efficiency.
   • Adapting to and coping with the pressures of production associated with the job.
   • Working to accomplish tasks without frequent or close supervision.
   • Maintaining the confidentiality of information.
   • Dealing effectively with many types of people in delicate, frustrating, or tense situations.
   • Cooperating with fellow employees and managers when joint endeavors are required to achieve departmental goals.Performs all tasks in a quality and consumer-focused manner.

1. Experience with sales and/or demonstrated ability to work in a sales environment.
2. Alabama Health and life insurance license.
3. Four-year college degree preferred.
4. Demonstrated ability to communicate effectively, possessing excellent verbal and written skills.
5. Annual tested compliance with CMS marketing regulations.
6. Self-motivated, enthusiastic, achievement driven and committed to reaching departmental goals.

1. Minimum of 1-2 years experience selling over the telephone, preferably in a sales call center environment.
2. Knowledge and application of consultative selling techniques.
3. Computer proficiency