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Medical Spa Customer Service Representative Jobs

Robert Half

Medical Customer Service Rep

Shelton, CT · On-site

$18.05 - $20.90/hr

We are looking for a Medical Customer Service Rep to support patients through a high-volume customer service environment in Shelton, Connecticut. This Long-term Contract position is ideal for someone ...

RenewaSkin Spa

Licensed Esthetician

Columbus, OH · On-site

$19/hr

Licensed Esthetician | Full-Time | Medical Spa We are currently hiring a Licensed Esthetician to ... Strong communication and customer service skills * Dependable, punctual, and professional attitude ...

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How much do medical spa customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for medical spa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Medical Customer Service Rep

Shelton, CT • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18.05 - $20.90/hr

Temporary

Posted 26 days ago

Job description

We are looking for a Medical Customer Service Rep to support patients through a high-volume customer service environment in Shelton, Connecticut. This Long-term Contract position is ideal for someone who communicates with empathy, handles billing-related questions with confidence, and brings a solid understanding of medical terminology to daily interactions. The role focuses on delivering accurate information, documenting conversations carefully, and helping callers navigate healthcare-related concerns with professionalism.
Responsibilities:
• Respond to inbound patient calls and provide courteous, timely assistance for a wide range of service inquiries.
• Explain billing matters, account details, and general healthcare-related questions in a clear and supportive manner.
• Record call details accurately in Epic and other relevant systems while maintaining complete and organized documentation.
• Use medical terminology appropriately to understand caller concerns and route issues to the correct team when needed.
• Resolve routine service issues efficiently and escalate more complex cases according to established procedures.
• Support positive patient experiences by listening carefully, confirming needs, and providing thorough follow-up information.
• Maintain performance and quality expectations in a call center setting with consistent attention to accuracy and service standards.• At least 2 years of experience in customer service, preferably in a medical or healthcare call center environment.
• Working knowledge of basic medical terminology and the ability to apply it during patient-facing conversations.
• Experience handling inbound calls while managing multiple tasks in a fast-paced service setting.
• Familiarity with patient billing processes and the ability to address related questions professionally.
• Hands-on experience using Epic EMR, including Epic modules and related software tools.
• Strong verbal communication skills with a patient-focused approach and careful attention to detail.
• Ability to document interactions accurately and follow established procedures for issue resolution and escalation.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

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