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Medical Lab Customer Service Jobs (NOW HIRING)

Medical Lab Tech (FULL-TIME) "The Largest Independent Established Multi-Specialty Group in Central ... services onsite. Bethany Medical is staffed with board-certified physicians and providers ...

Medical Assistant/Lab Assistant

York, ME

$17.50 - $22.50/hr

The Medical/Lab Assistant is responsible for: * Patient assessment * Collecting patient vitals ... Excellent customer service * Phlebotomy experience is a must for this position YORK HOSPITAL IS AN ...

... Services Quality Assurance leadership, Required. * OR - Completion of course work and internship ... Medical Technologist / Medical Lab Scientist ASCP certification or equivalent certification as ...

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Medical Lab Customer Service information

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$18

$24

How much do medical lab customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for medical lab customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Medical Lab Customer Service vs Medical Laboratory Technician?

AspectMedical Lab Customer ServiceMedical Laboratory Technician
CredentialsHigh school diploma or equivalent; customer service trainingAssociate degree in medical laboratory technology or related field
Work EnvironmentLaboratory reception, call centers, administrative areasLaboratory testing areas, specimen processing labs
Employer & IndustryHospitals, clinics, diagnostic labsHospitals, diagnostic labs, research facilities
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance infoPerforming lab tests, preparing specimens, analyzing samples

Medical Lab Customer Service roles focus on patient interaction, scheduling, and administrative support, while Medical Laboratory Technicians handle specimen processing and testing. Both roles are essential in the diagnostic process but differ in credentials, tasks, and work environment.

What are popular job titles related to Medical Lab Customer Service jobs?

For Medical Lab Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Medical Lab Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Medical Lab Tech

Kernersville, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago


Key responsibilities

  • Perform diagnostic testing on patient samples and analyze test results for accuracy, acceptability, and critical limits.

  • Monitor, operate, troubleshoot instrumentation, and perform quality control and preventive maintenance.

  • Make technical decisions regarding testing, prepare and evaluate reagents, and maintain laboratory records and documentation.


Bethany Medical rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Job Description
Medical Lab Tech (FULL-TIME)
“The Largest Independent Established Multi-Specialty Group in Central North Carolina is Seeking a Medical Lab Tech to join our Team Full-Time in Kernersville.”
VOTED “BUSINESS OF THE YEAR” 2018
VOTED ONE OF THE “FASTEST GROWING COMPANIES IN THE TRIAD” 2019, 2020, 2021, 2022
Our mission at Bethany Medical is to provide excellent care through a Multi-Specialty approach from prevention to intervention of potentially life- threatening health problems.
Established Independent Laboratory Seeking a Medical Lab Tech to join our team in Kernersville, NC!
MLT: LJP Lab, a Laboratory located in Kernersville, NC, is looking for an extremely motivated individual to perform diagnostic testing on patient samples and analyze test results for accuracy, acceptability, and critical limits to aid physicians in the diagnosis or monitoring of patients.  This is a multidisciplinary role that will require working in chemistry, hematology, toxicology, and molecular laboratory sections.  This position will be in our Kernersville, NC location.
Job Duties/Responsibilities:
Determine the acceptability of specimens for testing according to established criteria. Monitor, operate, and troubleshoot instrumentation. Perform testing on biological samples, quality control samples and proficiency samples, making measurements and calculations. Demonstrate the ability to make technical decisions regarding testing and problem solving. Prepare, test, and evaluate new reagents or controls. Perform preventive maintenance and quality control with appropriate documentation and communication. Troubleshoot problems or deviations in normal operation or performance of testing materials or instrumentation. Perform required QC/QA duties including following quality control rules; monitor controls for error detection and take corrective action; maintain laboratory records, maintenance logs, quality control charts, reagent and standard logs, and worksheets.
Minimum Qualifications:
•    Bachelor’s Degree in Medical Technology, Biology, or Chemistry or Associate Degree in Medical Technology, Biology or Chemistry combined with successful completion of a clinical laboratory training program
•    Valid ASCP certification preferred
•    Experience in clinical chemistry and hematology a must
•    Experience with molecular techniques including RT-PCR a plus
•    Strong organizational skills
•    Ability to work independently within a team and strong attention to detail
•    Work Monday - Friday, hours to be determined
Competitive Benefit Package Includes:
•    Competitive Hourly Pay 
•    Generous PTO 
•    Medical/Dental/Vision 
•    401K 
•    **Earned Wage Access (EWA)** – Get part of your earned pay before payday
•    And more!
About Bethany Medical:
Bethany Medical is the largest independent established multi-specialty group in Central North Carolina, serving the Triad and surrounding communities for over 35 years. Bethany Medical is open 7 days a week and has 13 convenient locations and 16 practices in Greensboro, Winston-Salem, High Point, Kernersville, Jamestown, North Wilkesboro, and Mt Airy, North Carolina. We have grown to provide the facilities, staff, and support to offer urgent care, primary care, diagnostic testing, outpatient ancillary, and specialty care services onsite. Bethany Medical is staffed with board-certified physicians and providers representing 16 medical specialties. Practice staff members are known for treating each patient with prompt, personalized care and attention. Bethany Medical employs more than 60 providers and more than 525 employees.
About the Triad:
The Triad area includes Greensboro (the 3rd Largest City in NC), Winston-Salem, High Point, and the surrounding area. The Triad is centrally located in NC with a population of 1.9 million. The Triad is 1 hour from the mountains and 3 hours from the beach. Charlotte and Raleigh are 1.5 hours from the Triad. The Triad offers all the amenities of a larger city without all the traffic. The Piedmont Triad International Airport is conveniently located in Greensboro with non-stop flights to most major cities. Enjoy an outstanding quality of life with no shortage of arts, entertainment, recreation, shopping, and hundreds of restaurants. The Triad is home to 85 colleges and universities, including Wake Forest University, High Point University, UNC-Greensboro, NC A&T, Guilford College, Bennett College, and Greensboro College.
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