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Medical Intake Representative Jobs in Florida (NOW HIRING)

The Ward Law Group, PL

Intake Case Manager

Hialeah, FL · On-site

... delivering exceptional legal representation while creating an environment where talented ... Monitor and follow up on client medical treatment and case progression. * Request, obtain, and ...

Ortiz Law Firm

Be Seen First

Law Firm Client Intake Coordinator / Assistant in Pensacola, FL

Pensacola, FL · On-site

$31K - $41K/yr

The firm specializes in representing disabled individuals and assisting them with their claims for ... Medical insurance, with option for dental insurance * 11 paid holidays plus PTO in your first year

True Vet Solutions

Intake Specialist

Middleburg, FL · On-site

$14.75 - $19.75/hr

Tens of thousands of veterans represented * $350M+ in lifetime benefits secured for the people who ... Employer-sponsored medical, dental, and vision coverage * Paid time off and company-wide holidays

True Vet Solutions

Intake Specialist

Middleburg, FL · On-site

$14.75 - $19.75/hr

Tens of thousands of veterans represented * $350M+ in lifetime benefits secured for the people who ... Employer-sponsored medical, dental, and vision coverage * Paid time off and company-wide holidays

Orlando Health

CCE INTAKE SPECIALIST

Orlando, FL · On-site

$16.50 - $22.25/hr

Non- Exempt We offer a comprehensive benefits package that includes Medical, dental, vision fully ... The physical demands are representative of those that must be met to successfully perform the ...

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Medical Intake Representative information

What is a medical intake representative?

Medical Intake Representatives are professionals who handle the initial patient intake process in healthcare settings, such as hospitals or clinics. They gather important information from patients, including medical histories, personal details, and insurance information. Their role is essential for ensuring that patients are properly registered and that healthcare providers have accurate information before appointments or treatments. Medical Intake Representatives often interact with patients in person, over the phone, or online, and must adhere to privacy regulations like HIPAA. They are crucial in helping healthcare facilities run smoothly and efficiently.

How does a medical intake representative typically collaborate with other healthcare staff during the patient intake process?

Medical Intake Representatives work closely with nurses, physicians, and administrative staff to ensure that all patient information is accurately collected and communicated. They often coordinate with clinical teams to verify insurance details, update medical records, and clarify any missing information to facilitate smooth patient onboarding. Effective communication and teamwork are critical in this role, as intake representatives serve as the first point of contact, setting the tone for the patient's experience and supporting efficient workflow throughout the healthcare facility.

What are the key skills and qualifications needed to thrive as a medical intake representative, and why are they important?

To thrive as a Medical Intake Representative, you need strong organizational skills, attention to detail, and a solid understanding of healthcare terminology, with a high school diploma or equivalent typically required. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is commonly expected. Excellent communication, empathy, and problem-solving abilities help build rapport with patients and efficiently gather accurate information. These skills ensure precise data collection and a positive patient experience, which are critical for streamlined healthcare operations and patient satisfaction.

What is the difference between Medical Intake Representative vs Medical Secretary?

AspectMedical Intake RepresentativeMedical Secretary
Primary RoleGathering patient information, scheduling appointments, verifying insuranceManaging administrative tasks, scheduling, and correspondence for medical staff
Required SkillsCommunication, data entry, insurance knowledgeAdministrative skills, organization, communication
Work EnvironmentFront desk, clinics, hospitalsMedical offices, clinics, hospitals
CertificationsNone required, but medical or insurance knowledge helpfulNone required, administrative training beneficial

While both roles work in healthcare settings and involve administrative tasks, Medical Intake Representatives focus on patient intake and insurance verification, whereas Medical Secretaries handle broader administrative duties for medical staff. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a medical intake representative?

To become a medical intake representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer prior experience in healthcare or customer service, and familiarity with electronic health records (EHR) systems can be beneficial. Certification is not usually required but can enhance job prospects.
Medical Intake Representative jobs near you

Clinical Intake Specialist-Bilingual Spanish

Jacksonville, FL • On-site

IGNITE Practice Growth, LLC
See more jobs at IGNITE Practice Growth, LLCexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Ignite Practice Growth is hiring a Bilingual Clinical Intake & Scheduling Specialist (English/Spanish) to support a growing multi-location healthcare organization in Jacksonville, Florida.

This role is ideal for an experienced medical scheduler, patient intake specialist, medical receptionist, patient access representative, or healthcare call center professional who is organized, confident on the phone, and comfortable coordinating patients across multiple providers and locations.

You will often be the patient's first point of contact. We need someone who can communicate clearly in both English and Spanish, gather accurate information, coordinate appointments efficiently, and create a professional experience from the first call forward.

What You'll Do
  • Handle inbound and outbound patient calls in English and Spanish
  • Complete new patient intake and accurately enter demographic, insurance, referral, and case information
  • Schedule, confirm, reschedule, and coordinate patient appointments
  • Match patients with the appropriate provider, service, and clinic location
  • Manage multilocation and multiprovider schedules
  • Communicate appointment requirements and next steps clearly to patients
  • Obtain and document referral, insurance, attorney, and other required information
  • Maintain accurate patient information within the EHR/practice management system
  • Communicate with clinical teams, referral sources, and other departments to resolve scheduling issues
  • Follow established HIPAA, privacy, documentation, and patient communication standards
  • Identify scheduling conflicts, incomplete information, and intake issues before they delay patient care
  • Help maintain an organized, responsive patient intake and scheduling workflow

    • What We're Looking For

    Required:
  • Fluent/bilingual communication skills in English and Spanish
  • Strong verbal and written communication skills
  • Excellent phone presence and customer service skills
  • Strong attention to detail and dataentry accuracy
  • Ability to manage a high volume of calls, appointments, and patient information
  • Comfortable working with multiple software systems and learning new technology
  • Reliable, organized, and able to prioritize in a fastpaced healthcare environment
    • Preferred:
  • 1+ year of experience in medical scheduling, patient intake, patient access, medical reception, healthcare customer service, or a medical call center
  • Experience working in a physician practice, specialty medical practice, or multilocation healthcare organization
  • Experience with EHR/EMR and practice management systems
  • Familiarity with referrals, insurance verification, medical records, or personal injury healthcare is a plus

    • The Right Person for This Role

    You don't just answer the phone—you take ownership of what happens next.

    You're comfortable speaking with patients who may be injured, frustrated, confused, or unfamiliar with the healthcare process. You can be warm without losing efficiency, professional without sounding scripted, and accurate even when the phones are busy.

    You notice missing information. You follow through. And you understand that a scheduling mistake isn't just a calendar problem—it can affect the patient's experience and the entire clinical workflow.

    Why Join Ignite Practice Growth?

    Ignite Practice Growth provides the operational infrastructure behind growing healthcare organizations. Our teams support the people, systems, and processes that allow clinical practices to operate efficiently and scale responsibly.

    We offer a competitive benefit package including PTO, health, vision, dental, short-term disability, and 401(k) with matching.

    This position offers the opportunity to work within a growing healthcare management organization where strong performers can expand their knowledge of healthcare operations, patient access, scheduling, and practice management.

Apply