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Medical Device Support Jobs in Tennessee (NOW HIRING)

DSI

Retail Support Specialist

Nashville, TN · On-site

$26/hr

Resolve inquiries related to billing, account updates, plan changes, device support, and service ... Medical, Dental, Vision, and Life insurance are available on the first day of the month following ...

Careers at Truxton

IT Support Technician

Nashville, TN · On-site

$20.75 - $28.50/hr

WHAT YOU WILL BE DOING Device Support & Troubleshooting * Providing responsive technical support ... Medical, life, dental, vision insurance * Paid federal holidays and vacation * Employee assistance ...

Truxton

IT Support Technician

Nashville, TN · On-site

$20.75 - $28.50/hr

WHAT YOU WILL BE DOING Device Support & Troubleshooting * Providing responsive technical support ... Medical, life, dental, vision insurance * Paid federal holidays and vacation * Employee assistance ...

Elos Medtech

Customer Relations Specialist

Memphis, TN · On-site

Experience supporting customers in a manufacturing, medical device, healthcare, life sciences, pharmaceutical, or other regulated environment preferred. * Experience working with ERP and CRM systems ...

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Medical Device Support information

What is a medical device support specialist?

A Medical Device Support specialist is a professional who assists healthcare providers and patients with the installation, operation, troubleshooting, and maintenance of medical devices. They provide technical support, answer user questions, and help resolve issues related to device functionality and safety. Their role is essential in ensuring that medical equipment is used correctly and efficiently, contributing to better patient care and safety. They may also provide training and documentation to users, and sometimes liaise with manufacturers for more complex technical issues.

What are the key skills and qualifications needed to thrive as a medical device support specialist?

To thrive as a Medical Device Support specialist, you need a solid understanding of biomedical equipment, troubleshooting techniques, and an educational background in engineering or healthcare technology. Familiarity with device-specific software, diagnostic tools, and industry certifications like CBET (Certified Biomedical Equipment Technician) is often required. Strong problem-solving abilities, communication skills, and customer service orientation help professionals excel in assisting users and collaborating with healthcare teams. These skills ensure devices operate safely and efficiently, directly impacting patient outcomes and healthcare facility performance.

What are some typical challenges faced in a medical device support role, and how can they be addressed?

Medical Device Support professionals often encounter challenges such as troubleshooting complex technical issues, ensuring compliance with regulatory standards, and effectively communicating with both clinical staff and patients. Staying current with rapidly evolving device technologies and documentation requirements can also be demanding. These challenges can be addressed through continuous training, proactive communication, and close collaboration with engineering, quality assurance, and healthcare teams to resolve issues efficiently and maintain high standards of patient safety.

What are popular job titles related to Medical Device Support jobs in Tennessee?

For Medical Device Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Medical Device Support jobs in Tennessee look for?

The top searched job categories for Medical Device Support jobs in Tennessee are:

What cities in Tennessee are hiring for Medical Device Support jobs?

Cities in Tennessee with the most Medical Device Support job openings:

Medical Device Support jobs near you
Infographic showing various Medical Device Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Retail Support Specialist

DSI

Nashville, TN • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

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